Are you a talented Scheduler with a passion for organisation and coordination? Do you thrive in dynamic environments where your skills can shine? If so, we have an exciting opportunity just for you!
Role: Scheduler
Location: Dartford (15 min walk from station, free parking nearby)
Hours: 8.00am - 5.00pm Monday - Friday (40 hours per week)
Pay: £12.50ph - £13.50ph (£26K - £28K)
Start: ASAP
We are working with a leading service industry provider committed to excellence and customer satisfaction. Our client's team in Dartford is seeking a motivated Scheduler to join them on a temporary basis initially. This is your chance to be part of a forward-thinking organisation that values innovation and teamwork!
What You'll Do:
- Plan and allocate daily work for engineers based on priority and availability.
- Ensure jobs are scheduled efficiently to meet service level agreements (SLAs).
- Coordinate emergency call-outs and urgent repairs.
- Monitor engineer availability and skill sets to assign appropriate tasks.
- Manage holiday, sickness, and shift patterns to maintain coverage.
- Confirm appointments with customers and provide updates on engineer arrival times.
- Handle rescheduling requests and resolve customer queries promptly.
- Ensure all planned works comply with regulations and company policies.
- Verify that engineers have the correct certifications and equipment for assigned jobs.
- Maintain accurate records in planning software or CRM systems.
- Update job statuses and engineer notes in real time.
- Track job completion rates, missed appointments, and engineer productivity.
- Report on KPIs and identify areas for improvement.
- Liaise with stores or suppliers to ensure engineers have required parts for scheduled jobs.
- Manage stock levels for common heating components.
- Handle scheduling conflicts and unexpected delays.
- Escalate technical issues to supervisors or senior engineers when necessary.
- Work closely with customer service, engineers, and management to ensure smooth operations.
- Attend planning meetings and contribute to workflow improvements.
What We're Looking For:
- Proven experience in planning or a related field
- Strong organisational skills and attention to detail
- Excellent communication and interpersonal abilities
- Ability to work independently and as part of a team
- Proficiency in planning software and Microsoft Office Suite
Why You'll Love Working With Us:
- Weekly Pay
- Up to 28 days annual leave
- Access to free eyecare vouchers
- Temp of the Month awards
- Timesheets can be completed on mobile devices
- Perks at work
- Discount schemes
- Access to Well-being platforms
Note: This is a temporary position, with the potential for future opportunities based on performance.
Next steps…
If you're interested in the above role, are available to start immediately and have the skills and attributes listed above then please send me your most up to date CV today.
Unfortunately, due to the volume of responses we receive we are unable to respond to everyone however if you are shortlisted, we will contact you within 48 hours.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
To speak to a recruitment expert please contact
Louise Russell