Process Administrator

JOB TITLE: Process Administrator

LOCATION: Aztec West

SALARY: £30,000 - £35,000

HOURS: 35 hours per week

Responsibilities Overview

Providing excellent customer service, this is the most important thing about what we do!
Liaising with our customers and the freight company to book deliveries to construction sites across the UK.
Arranging delivery notes for orders on arrival in the UK.
Liaising with the factory and customers on lead times and order progress.
Tracking invoices from the factory and the freight company.
Tracking delivery information.
Answering customer calls.
Arranging documentation where necessary.
Be the main point of contact for our customers regarding deliveries, and escalating issues where necessary.
Take an active part in your training and development.

Essential Skills/Experience:

Logistics experience
Excellent customer service
Exceptional organisation skills
Able to prioritise and work under pressure
Personable and confident answering the phone
Able to build good customer and supplier relationships
Proactive, conscientious & diligent
Demonstrable experience of problem solving
Attention to detail and multitasking abilities
Flexible, willing to learn and able to react to changing priorities and deadlines
Excellent written and verbal communication
Excellent client-facing and internal communication skills
Be a team player

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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