⭐ Customer Service Coordinator ⭐
📍 Livingston | Full-Time | Competitive Salary + Bonus + Fantastic Benefits
🚀 Are you the kind of person who loves solving problems, building relationships, and making someone's day better?
A successful and growing business is looking for a Customer Care Coordinator to join its friendly and professional team. This is a fast-paced, varied role where no two days are the same and where your communication and organisation skills will truly shine.
If you enjoy helping people, thrive in a busy environment, and love taking ownership of customer queries from start to finish, this could be the perfect next step in your career.
💫 The Role
You'll be the go-to person for customers, ensuring they receive a first-class experience and that any issues are managed efficiently and professionally.
From coordinating appointments and liaising with external suppliers to keeping customers informed and maintaining accurate records, you'll play a key role in delivering exceptional service.
🎯 What You'll Be Doing
- Managing customer enquiries via phone and email
- Building positive relationships with customers and stakeholders
- Coordinating appointments and follow-up actions
- Working closely with internal teams and external suppliers
- Updating systems and maintaining accurate records
- Handling customer concerns professionally and finding solutions
- Monitoring ongoing cases to ensure a smooth customer journey
- Supporting wider team objectives and customer satisfaction targets
🌟 We're Looking For Someone Who Is...
- A confident and professional communicator
- Highly organised and able to juggle multiple priorities
- Passionate about delivering outstanding customer service
- Comfortable working in a fast-paced environment
- Detail-oriented with strong administrative skills
- Proactive, positive and solutions-focused
- Confident using Microsoft Office and internal systems
- A team player who enjoys building positive working relationships
- Previous experience within a customer service, customer care, coordination, or administrative role would be advantageous.
🎁 The Perks
- Competitive salary
- Annual bonus scheme
- 25 days holiday plus bank holidays
- Pension scheme
- Cycle to Work Scheme
- Employee discounts and benefits platform
- Career development opportunities
- Life assurance
- Holiday purchase scheme
🌈 Why Apply?
This is a fantastic opportunity to join a business that genuinely values its people, offers excellent career prospects, and provides a supportive team environment where your hard work is recognised.
If you're passionate about customer service and love being the person who makes things happen, we'd love to hear from you! 🙌
📧 Interested? Send your CV to: anna.mcinnes@office-angels.com or call 01506 832250 for a confidential chat about the opportunity 🚀