Customer Service Administrator

Customer Service Administrator

📍 Location: Glasgow (Hybrid - Remote after onboarding)
💰 Salary: £25,500 per annum
📄 Contract Type: Permanent
🕘 Hours: Monday to Friday, 9:00am - 5:30pm

Are you someone who thrives on solving problems and creating positive customer experiences? Our client, a growing UK-wide logistics and supply chain company, is looking for a Customer Experience Specialist to join their Glasgow-based support team.

This is a hybrid role offering the best of both worlds: structured in-office training followed by remote working, with monthly team days to stay connected and collaborative.

What You'll Gain:

• Hybrid Flexibility: Work from home after training, with regular team meetups to stay engaged.


• Supportive Culture: Join a team that values your input and encourages continuous improvement.


• Career Growth: Opportunities to develop your skills and progress within a fast-paced, customer-focused business.

Your Day-to-Day:

• Client Support: Build strong relationships with customers, ensuring their needs are met with professionalism and care.


• Email & Enquiry Management: Respond to queries via a shared inbox, providing timely and accurate information.


• Order Coordination: Keep customers informed about order status, delivery timelines, and any changes.


• Quote Preparation: Create and send quotations in line with company procedures.


• Call Handling: Manage inbound calls related to orders, returns, and general support.


• Feedback Collection: Capture customer insights to help improve service delivery.

What You Bring:

• Excellent communication skills, both written and verbal


• A customer-first mindset with a proactive approach


• Strong problem-solving abilities and attention to detail


• Confidence using MS Office, especially Excel


• A positive attitude and willingness to learn

Additional Info:

• Location: Office is a short walk from Glasgow Central Station


• Training: In-office onboarding to set you up for success


• Start Date: Immediate start available as the team gears up for a busy period

Ready to Apply?

Call us on 0141 226 4041 to chat about your experience and find out more. We'd love to hear from you!

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