Customer Service Administrator

Job Title: Customer Service Administrator

Location: Exeter

Salary: £12.71 per hour

Hours: Monday - Friday, Full Time

Type: Temporary to Permanent Opportunity

Benefits: Training and development opportunities, supportive team environment, career progression potential, and the opportunity to join a growing organisation with a strong people-focused culture.

The Company:

We are recruiting on behalf of a successful and growing organisation based in Exeter that is committed to delivering exceptional customer service and building strong relationships with its customers.

This is a fantastic temporary to permanent opportunity for someone looking to secure a long-term role within a friendly and supportive team. You will play a key part in supporting customers, managing administration, and ensuring a smooth and efficient service.

The Role:

· Provide administrative support across customer service and operational teams to ensure smooth day-to-day service delivery
· Monitor and manage incoming customer enquiries, emails, and system notifications, ensuring requests are allocated and actioned efficiently
· Maintain accurate customer records and regularly update internal systems and databases
· Support booking administration, including confirmations, amendments, and customer documentation
· Liaise with customers and internal teams to resolve queries and provide timely updates
· Ensure all customer interactions are handled professionally and with a high level of attention to detail

Skills, Experience & Knowledge Requirements:

· Previous experience in customer service, administration, client support, operations, or a similar office-based role
· Excellent organisational skills with strong attention to detail
· Strong written and verbal communication skills
· Confident using Microsoft Office and able to quickly learn new systems
· A proactive approach with the ability to manage multiple tasks effectively
· Professional, reliable, and customer-focused attitude
· Available to start immediately and looking for a long-term opportunity

Next steps…

If you are interested in finding out more, please call the office on 01392 426200 for a confidential chat or email Georgia.Parkhouse@office-angels.com.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.