Administrator *Permanent - Gateshead*

Sales Administrator - Permanent - Gateshead!

Are you an organised and detail-driven Administrator with a passion for supporting sales teams and delivering excellent customer service? We're recruiting for a Sales Administrator to join a well-established global business in Team Valley, Gateshead.

This is a varied and rewarding role where you'll play a key part in supporting the sales function - managing customer enquiries, maintaining CRM data, processing pricing and account queries, and ensuring smooth administrative processes across the commercial team. You'll work predominantly with a friendly, down-to-earth sales team, with occasional crossover into other departments.

This is NOT a sales based role, it is an administrative role supporting a busy sales department. We're keen to consider candidates with sales administration, customer support, or strong general admin experience who are confident using databases/CRM systems.

📍 Location: Gateshead (Team Valley) - Free Parking Available
💷 Salary: £25,000 - £28,000 (negotiable depending on experience)
📄 Contract: Permanent
⏰ Hours: 36-hour workweek with flexible start & finish times

• Monday-Thursday: 8:20 AM - 4:30 PM


• Friday: 8:10 AM - 1:30 PM (early finish!)

🏡 Hybrid Working: Work-from-home Fridays (post-training)
✨ Benefits: 25 Days Annual Leave + 8 Bank Holidays, Pension (6% employer / 2% employee), Life Assurance, Health Cash Plan, Share Incentive Plan, Cycle to Work Scheme, Holiday Purchase Scheme, Long-Service Holiday Rewards, Discounts to Local Attractions

Key Responsibilities

Sales Support / Administration:

• Manage the shared inbox to ensure timely responses to customer enquiries.


• Answering office telepgone, handling inbound calls with professionalism, providing excellent customer service.


• Process and monitor pricing and account queries, including issuing and gaining approval for credit notes.


• Create and maintain accurate account information (invoicing addresses, primary contacts, etc.).


• Support the after-sales servicing and repair process.


• Provide administrative support to sales managers and account managers.


• Maintain accurate customer and account data (updates, deduplication, cleansing).


• Support end-users with day-to-day CRM queries, basic troubleshooting, and best-practice guidance.


• Assist with CRM updates and configuration tasks under guidance (fields, forms, workflows).


• Generate and distribute sales reports and dashboards to support the commercial team.

What We're Looking For

• Proven experience in Sales Administration, Customer Service Admin, or similar.


• Confident user of Microsoft Office (Excel, Outlook, Teams); Dynamics 365 CRM experience desirable.


• Excellent communication skills (phone, email, Teams).


• Organised, proactive, and detail-oriented with a problem-solving approach.


• A strong team player who takes initiative and demonstrates a can-do attitude.


• Positive mindset with a focus on continuous improvement.

Why Join The Company We're Working With?

This global business genuinely invests in its people, offering a supportive, values-driven culture where collaboration and personal development are encouraged. Office Angels has partnered with them for many years, and we know you'll love the team and culture.

👉 Ready to bring your organisational and sales support skills to a business that puts people first? Apply today!

Reasonable adjustments are available during the recruitment process. Only shortlisted candidates will be contacted.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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