Temporary Customer Experience Advisor

Are you passionate about delivering outstanding customer service and keen to work in the head office for a premium luxury artisan café chain?

We have an exciting opportunity for a Customer Experience Advisor to join a renowned and growing luxury artisan café brand. Based within their friendly, close-knit Customer Service team at their Head Office in Camden Town, you will play a key role in delivering exceptional customer experiences across multiple channels. This is a fantastic opportunity to develop your skills within a premium customer-focused environment while becoming part of a supportive and dynamic team that genuinely values learning, development, and service excellence.

Job Details

• Job Title: Customer Experience Advisor - temporary 2 months with possible extension


• Start Date: Monday 16 November


• End Date: Friday 15 January


• Location: Camden Town, London


• Pay Rate: £14.85 per hour

Hybrid Working: During your first few weeks, you will be based in the office full-time to support your onboarding and training before transitioning to a hybrid working arrangement 3 days in the office and 2 days from home.

What Will You Do?

As a Customer Experience Advisor, you will be responsible for ensuring customers receive an outstanding experience by:

• Responding to customer enquiries via telephone, email, and digital channels including Instagram, TripAdvisor, and Google.


• Logging, categorising, and monitoring customer feedback and complaints.


• Escalating issues appropriately and identifying customer trends.


• Supporting e-commerce customers and bakery locations with queries and requests.


• Working closely with internal teams to resolve customer concerns efficiently.


• Assisting with customer experience initiatives and special projects as required.

What Are We Looking For?

We are seeking a proactive and customer-focused individual who enjoys helping others and takes pride in delivering exceptional service.

The ideal candidate will have:

• Previous customer service experience, ideally gained within hospitality, luxury retail, premium brands, or a similar customer-facing environment.


• Excellent written and verbal communication skills.


• A genuine passion for delivering outstanding customer experiences.


• Strong organisational skills and exceptional attention to detail.


• The ability to learn quickly and adapt confidently to new systems and processes.


• Experience handling customer enquiries and resolving issues professionally and empathetically.


• Confidence communicating with customers and key stakeholders.


• Strong administration and IT skills, including Microsoft Excel, Word, and PowerPoint.


• The ability to work independently, remain calm under pressure, and manage difficult conversations effectively.


• Experience using Zendesk would be advantageous but is not essential, as full training will be provided.

How Will You Shine?

You will support customers across bakery, mobile app, and e-commerce channels, helping to deliver an exceptional customer journey while acting as a true ambassador for the brand.

You will:

• Represent the brand positively in every customer interaction.


• Listen carefully and respond empathetically to customer feedback.


• Build positive relationships with customers and colleagues.


• Demonstrate resilience and confidence when resolving issues.


• Communicate with warmth, professionalism, and authenticity.


• Anticipate customer needs and go the extra mile to exceed expectations.

Why Apply?

This is an excellent opportunity to gain experience within a premium consumer brand, working alongside a supportive team in a fast-paced and rewarding environment. If you're passionate about customer service and enjoy creating positive experiences for customers, we'd love to hear from you.

To Apply

Please send your CV and a brief cover letter to:

holly.barrett@office-angels.com

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage of the recruitment process, please let us know and we will be happy to support you.