Service Management Support - Swindon, RWB.

Swindon | Temporary to Permanent | Full-Time

£12.98 - £16.83 per hour | Monday to Friday

Are you a confident, customer-focused professional who thrives in a collaborative environment? Do you enjoy building strong relationships, solving problems, and delivering exceptional service? If so, we'd love to hear from you.

Our client, a forward-thinking and highly respected organisation based in Swindon, is looking for a proactive Service Management Support Administrator to join their team. This is an excellent opportunity for someone who enjoys working closely with colleagues and stakeholders, takes pride in providing outstanding support, and wants to play a key role in delivering a first-class service experience.

The Role

As a Service Management Support professional, you'll be at the centre of daily operations, helping to ensure services run smoothly and efficiently. You'll work closely with internal teams and clients, providing administrative and operational support while maintaining high standards of customer service.

This role would suit someone who is organised, professional, approachable, and confident communicating with people at all levels.

Key Responsibilities

• Supporting the Service Management team with day-to-day operational and administrative activities.


• Coordinating service requests, incidents, and changes, ensuring prompt and effective resolution.


• Maintaining accurate records, documentation, and service procedures.


• Building positive relationships with internal departments and external stakeholders.


• Working collaboratively across teams to improve service delivery and operational efficiency.


• Monitoring performance data and producing reports to support continuous improvement initiatives.


• Delivering a professional and customer-focused experience at every interaction.

What We're Looking For

We're keen to speak with candidates who can demonstrate:

• Excellent communication and relationship-building skills.


• A professional, confident, and customer-centric approach.


• Strong organisational skills with great attention to detail.


• The ability to prioritise tasks and work effectively in a busy environment.


• A collaborative mindset and a genuine enjoyment of working as part of a team.


• A proactive attitude, with a willingness to learn and take ownership of responsibilities.


• Previous experience within administration, service management, customer support, or a similar environment is advantageous.

Why Apply?

• Opportunity to join a well-established and supportive organisation.


• Temporary-to-permanent position offering long-term career prospects.


• Varied role with exposure to multiple teams and stakeholders.


• Friendly, collaborative working environment.


• Excellent opportunity to develop your service delivery and operational support experience.

Apply Today

If you're a professional, driven individual who enjoys delivering excellent customer service and working collaboratively with others, we'd love to hear from you. Submit your CV today and take the next step in your career.

Only shortlisted candidates will be contacted.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.