Planner / Scheduler Co-ordinator

Customer Service

Customer Service Advisor

£ 29,600 / Year
location_onTunbridge Wells, Kent
work_outlineFull Time
acutePermanent

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Planner / Scheduler / Maintenance Co-ordinator


Tunbridge Wells


Hours: Onsite/Office Based - Monday - Friday 8-5pm.


£29,600 + Excellent benefits including 25 days holiday + Bank Holidays, Pension, Parking, Wellbeing, Life Insurance, Volunteer days, Healthcare services, Annual salary reviews, Career Opps and Team and Social events


Our client, a dynamic organisation in the property sector, is seeking a dedicated Planner / Co-ordinator to join their team.


This exciting opportunity is perfect for an individual with a passion for effective planning and scheduling ability. If you have excellent customer service based skills and are used to working within a fast paced environment to schedule jobs and engineers this could be a great career move for you!


Key Responsibilities:



  • Efficiently scheduling works, (managing 8-10 engineers) ensuring the right trades are allocated, and managing appointments geographically for optimal travel efficiency.

  • Monitoring and administering workflows to exceed targets, identifying follow-on works, and reporting trends to management for system review.

  • Producing and communicating Work in Progress (WIP) reports for routine and void works to align with targets.

  • Collaborating with Supervisors and Managers to enhance service delivery and productivity by reviewing diaries and ensuring works are ready to commence.

  • Addressing customer and tenant queries and complaints promptly and effectively.

  • Maintaining up-to-date databases and assisting with supply and material information from approved suppliers for jobs to be carried out.


Essential Criteria:
To thrive in this role, candidates must possess:



  • Previous experience in Planning/Scheduling or Customer Service.

  • Proficiency in Microsoft Excel, Word, and Outlook.

  • Excellent verbal and written communication abilities, ensuring effective collaboration with team members and stakeholders.

  • A team-oriented mindset with the capability to work independently when required.

  • Used to a busy fast-paced working environment.


Why Join Our Client?



This is a fantastic opportunity to be part of an organisation that values a customer-centred approach and is committed to continuous improvement. The ideal candidate will contribute to a vibrant work culture while enjoying:



  • A permanent contract with competitive remuneration.

  • Opportunities for professional development and training.

  • A supportive and collaborative team environment.


If you are an enthusiastic candidate ready to take on new challenges and make a meaningful impact within a reputable organisation, please submit your application online today!


This role is being managed by Debbie Foster - 01892 614242 - Office Angels Tunbridge Wells


We use generative AI tools to support our candidate screening process. This helps us ensure fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention


Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.



Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.


Ref: JN-112026-503717