Wholesale Customer Service Executive - Luxury Brand

  • Location
    London, Greater London
  • Category
    Customer Service - Customer Service Assistant
  • Contract Type
    Permanent
  • Salary
    £ 22000 - £ 24000 / Year
  • OrganizationType
    Office

Job role: Wholesale customer service Executive - Luxury Brand


Salary: 24K


Duration: Permanent


Culture: Luxury International Jewellery Brand


My West End based client is seeking a Wholesale Customer Service Executive to support the wholesale director and area managers in shipping orders, client repairs and client queries.


This is an amazing opportunity working in a fantastic environment, with a creative vibe, where the people are incredible and are given lots of room to grow as individuals and learn new skills.


Duties will include:



  • Receiving, processing, and answering wholesale client sales and after sales enquiries by telephone and email.

  • Booking in and processing wholesale client stock repairs and returns.

  • Entering orders onto ordering system.

  • Invoicing, picking, and shipping stock.

  • Tracking wholesale appro stock movements.

  • Collating and shipping stock boxes, marketing, and display materials.

  • General day to day office administration supporting the team.

  • Dealing with shipping companies and tracking parcels.

  • Responsibility for the management, storage, and re-stocking, of all shipping materials, wholesale display and marketing materials.

  • Travel within the UK and overseas for support to the wholesale sales teams throughout the year.


Required skills & Experience:



  • An appreciation and understanding of the Luxury goods industry is essential

  • Excellent written and verbal communication skills

  • Confident customer service skills

  • Exceptional time management and organisational skills

  • Professionalism and flexibility with the ability to work to deadlines

  • Ability to use own initiative regarding problem solving

  • Ability to manage expectations and prioritise workload

  • Knowledge of Microsoft Excel, Word and PowerPoint

  • Good knowledge of jewellery manufacturing processes an advantage but not essential as training can be given


If this company and position appeals to you then please apply by sending your CV and profile directly to me:


Leoni.calder@office-angels.com Danielle.carter@office-angels.com


Office Angels are an equal opportunities employer


Office Angels are an Employment Business


Thank you for your interest in this role. Successful applications will be contacted within 5 working days. Due to the high volume of applications, we receive we do ask for your patience to wait to hear from the consultant rather than to call us directly.


If you have not heard after 5 working days, then unfortunately we were unable to consider your application on this occasion.


Office Angels West End branch look after roles in the following locations and all areas in between: Oxford Circus, Bond Street, Marble Arch, Marylebone, Mayfair, Baker Street, Edgware Road, Regents Park, St Johns Wood, Primrose Hill, Tottenham court road, Piccadilly Circus, Covent Garden, Leicester Square, Euston


Our Retail team looks after Fashion and beauty roles nationally


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Leoni Calder