Wholesale Customer Service Admin - Luxury brand

  • Location
    London, Greater London
  • Category
    FMCG - Operations
  • Contract Type
    Permanent
  • Salary
    £ 23000 - £ 24000 / Year
  • OrganizationType
    Home/Office

1. JOB INFORMATION


JOB TITLE Wholesale Customer Service Executive


REPORTS TO Wholesale Director


LOCATION London


2. JOB PURPOSE To support the Wholesales Director and Area Managers in shipping orders, manage clients repairs and client queries


3. PRINCIPAL ACCOUNTABILITIES


Operations & administration


* Receiving, processing and answering wholesale client sales and aftersales enquiries by telephone and email


* Booking in and processing wholesale client stock repairs and returns


* Entering orders onto ordering system * Invoicing, picking and shipping stock


* Tracking wholesale appro stock movements


* Collating and shipping stock boxes, marketing and display materials


* General day to day office administration


* Dealing with shipping companies and tracking parcels


* Responsibility for the management, storage and re-stocking, of all shipping materials, wholesale display and marketing materials


* Travel within the UK and overseas for support to the wholesale sales team once or twice a year


4. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED


* An appreciation and understanding of the Luxury goods industry is essential


* Excellent written and verbal communication skills


* Excellent customer service skills


* Good time management and organisational skills


* Professionalism and flexibility with the ability to work to deadlines


* Ability to use own initiative regarding problem solving


* Ability to manage expectations and prioritise work load


* Knowledge of Microsoft Excel, Word and Powerpoint


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Danielle Carter