Parts Exchange Specialist - Aviation

  • Location
    Crawley, West Sussex
  • Category
    Transport and Logistics - Airline
  • Contract Type
  • External Reference
  • Salary
    25000 £ - 30000 £ / Year

Ensure requests & workflow throughout the customer service organisation is managed in accordance with defined procedures.
 Manage & expedite of the core return process from customers, minimising the components time outside of the pool.
 Report on the level of open doubles exchange and prioritise the return of these exchanges within the initial 1st exchange.
 Ensure customer core returns throughout the IOC are managed in accordance with defined priorities.
 Resolve supplier core return backlog within internal system, ensuring delays are kept to a minimum, encouraging excellent communication with the customer and/or supplier
 Pro-actively engage with the allocated Key Account Managers (KAMs) to ensure implementation of all contractual requirements to guarantee customer satisfaction and contract performance.
 Identify at an early stage potential problems and risks, evaluating and anticipating implications and being proactive with all concerned parties in developing and defining contingency/recovery plans and actions.
 Explore potential market source for new suppliers that could improve effectiveness, increase profitability or enable the company to embark in a wider range of activities should this be advantageous.
 Co-ordinate with the key account managers and Inventory Management team to regularly review open core returns and report on the status of fulfilment, ensuring the team initiate the required transactions to contractually agreed parameters.
 Regularly interact with centralised service functions including a number of departments within the group & promote ownership and a cohesive culture within the group.
 Ensure that events raised against the Operational team are reviewed daily, actioned accordingly and approved in a timely fashion so as not to disrupt the invoice clearance process, avoiding accounts being put on hold which would disrupt the supply of components.
 Establish and maintain a high quality of service to internal and external stakeholders.
 Respond to customer's and supplier's questions quickly and efficiently, building key relationships.
 Report all information collected about issues, complaints, customer internal changes, best contact/interlocutor, fleet evolution to the Senior Operations Manager and the Senior Operations Director.
 In conjunction with the Senior Operations Manager, develop and lead continuous improvement initiatives for operations and order management.
 Carry out miscellaneous job related duties as deemed necessary by the Senior Operations Manager.

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