Trainee Administrator

  • Location
    Edinburgh, City Of Edinburgh
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
  • Salary
    £ 17000 - £ 19000 / Year
  • OrganizationType

Are you looking for your first steps into a role within an office environment that offers progression?

If YES then please get in touch!

We are currently looking for a Service Desk Assistant to join our client in Edinburgh city centre. The salary for this role will be £17,000 - £19,000 d.o.e, working Monday to Friday 8:30am to 5.00pm (37.5 hours per week)

Our client is looking for someone to learn new skills and provide an excellent level of service to their customers. Full training will be provided for this role.


  • Receiving incoming support calls, by telephone and electronically

  • Correctly triaging the initial support call

  • Accurately logging the support call on our service system

  • Correctly dispatching the support call to the relevant team/department

  • Ensuring that the company KPIs are met

Skills and attributes:

  • Excellent level of service to our customers

  • Display a friendly, helpful manner when dealing with customers and colleagues

  • Demonstrate an outstanding telephone manner

  • Excellent communication skills, keeping customers updated of progress/delays

  • A positive "Can do" attitude

  • Be competent using a computer, including use of Microsoft 365, Outlook, Word, Excel, PowerPoint and Teams

  • Vantage Online (new service system)

You will be automatically enrolment into the company pension scheme with minimum personal contribution of 5% matched by a maximum company contribution of 4%

Whilst we'd love to get back to every applicant personally, it isn't always possible and sadly we cannot provide individual feedback. If you are interested in this role and wish to be considered, please click apply! This vacancy is being advertised on behalf of Office Angels who are operating as an employment agency. Office Angels are an equal opportunities employer.

**If you are currently registered with Office Angels and interested in this role please contact your consultant directly by email**

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Alice Ellwood