Temporary IT Service Desk Analyst

  • Location
    Epsom, Surrey
  • Category
    IT and Telecoms - 1st Line Support/Helpdesk
  • Contract Type
    Temporary contract
  • Salary
    £ 12 - £ 13.73 / Hourly
  • OrganizationType
    Home

IT Support to staff



  • Respond to support requests received via telephone, Service Desk tool, face to face and email

  • Resolve support requests at 1st / 2nd line or allocate according to process and procedure

  • Desktop Support, including Office 365 suite of applications

  • Perform installations as requested

  • Support Central Office mobile internal and external telephony system



IT Support to Branches and Volunteers



  • Resolve support requests at 1st / 2nd line or allocate according to process and procedure

  • Respond to support requests received via telephone, email and Service Desk tool

  • Provide remote application support over telephone

  • Troubleshoot and triage Branch fixed telephone line and broadband faults escalating to 3rd party support partners where required

  • Monitoring 3rd party support requests

  • Mobile device support



Experience and knowledge required



  • Experience of 1st 2nd Line Support in a Service Desk Environment

  • Excellent customer service skills

  • Excellent telephone manner

  • Application Support

  • Working within agreed timelines

  • Liaising with the Service Desk team making call backs as required

  • Owning and managing support requests through to resolution

  • Working within a team in a demanding environment



If you are immediately available to start and have the experience required, please apply now or email your CV to steph.webb@office-angels.com

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Steph Webbs