Temporary - Inbound Customer Service Administrator

  • Location
    Glasgow, Glasgow City
  • Category
    Customer Service - Account Manager
  • Contract Type
    Contractor
  • Salary
    £10.00/Hourly
  • OrganizationType
    Home/Office

Are you looking to start work immediately?

Do you have previous customer service experience?

Do you want a temporary assignment for a fixed period of time?

Office Angels have new positions just released from our client based in Glasgow city centre. Due to another period of growth and expansion they urgently require additional TEMPORARY CUSTOMER SERVICE ADMINISTRATORS to join their team on an on-going basis. These assignments will run into next year and candidates must be available to work for the duration of the contract i.e. 6 months. The positions are available to start immediately!

The training for this role will be carried out in our client's modern city centre office, then they will discuss a hybrid working schedule.

This is a great opportunity to join a fast-growing organisation and provide a pivotal service to their customers through gathering information and talking them through the process required to open their case.

Duties:

Taking ownership of inbound enquires - recording accurate information on each call
Providing customer service excellence at all times
Listening to client information and delivering exceptional service and communicating in a clear and concise manner
Keying accurate information notes on to the client database
Follow up notes and making diary entries
Arranging appointments
Liaising with clients and third party companies


Essential candidate skills:

Previous customer service/administration experience
Excellent IT skills
Positive attitude and desire to go the extra mile for each client
Strong and confident communicator with a polite telephone manner
Previous experience of working in a fast-paced environment.
This role will suit confident and articulate individuals who are keen to deliver the highest levels of customer service. Hours of work are 9- 5 pm Monday to Friday.


Interested? Please apply!

Working as a temp is an ideal way of exploring different job roles and industries. It's also gives you control of your own work/life balance. Here are just some of the benefits you can expect when you become part of the Office Angels team:

Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after
Access to discount vouchers with many high street brands
Eye care vouchers and money towards glasses should you require them for VDU purposes
We can search for permanent work whilst you're in assignments and offer expert interview support and advice
Weekly pay
Pension scheme option (with employer contributions)
28 days paid annual leave (Based on a weekly accrual)
Statutory Sick Pay in the unfortunate event you find yourself under the weather
Access to our assistance programme that provides free, confidential and independent advice on a range of issues including grief, stress and legal issues
Should you wish to pursue a different career path, we have several sister businesses which cover almost every sector and specialism
We're proud to say our consultants are experts in recruitment and are more than happy to discuss the benefits in more detail; please contact your local Office Angels branch for further information.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Amy Dunlop