** Temporary Helpdesk Advisor - shift pattern**

Job Title: Helpdesk Advisor


Salary: £13 per hour


Hours: Monday - Friday, 7am - 7pm day shift. 6 night shifts across the assignment from 7pm - 7am


Location: Maidstone & Tunbridge Wells Hospital



We're teaming up with an established company based out of Maidstone & Tunbridge Wells Hospital who are looking to recruit a friendly, professional helpdesk advisor to support one of the team, on a 6 week temporary basis.



Role Responsibility:



Provide a prompt FM Help Desk service to meet the requirements of the caller



  • Ensure all calls to the FM Help Desk are answered quickly and ensure all requests are logged accurately on the CAFM system against the correct job type.

  • Ensure all requests are assigned and issued to the correct contractor with enough information for the request to be carried out.

  • Ensure outstanding FM Help Desk requests are followed up with the appropriate contractor.

  • Ensure requestor is updated on progress if unable to meet the response time issued.

  • Ensure requestor is informed of closure of request once completed either over the phone or via email.



The Ideal Candidate:



  • Confident working in a flexible manner and be willing to undertake other duties as reasonably requested (i.e. web page maintenance).

  • Provide excellent customer care in dealing with the client and building occupants.

  • Follow all Help Desk procedures as laid out in the FM Help Desk Protocol Document.



Next steps:



  • Apply today, the client is looking for someone to interview and start immediately!

  • This position will be working from an office with COVID-19 procedures in place

  • Please apply today with your up to date CV



The Small Print



Whilst we'd love to get back to every applicant, it isn't always possible. So, if you haven't heard from us within 3-5 days, please note that your application has not been successful on this occasion.



Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Emma Ainsworth