Temporary Customer Service Co-ordinator

  • Location
    Edinburgh, City Of Edinburgh
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
    Temporary contract
  • Salary
    £10.00/Hourly
  • OrganizationType
    Office

Are you an enthusiastic team member who thrives in a busy role?


Do you have Customer Service/Call Centre experience....if so please read on!


An exciting opportunity has arisen for a Customer Service Coordinator to join our clients busy team on a contract basis. This role is based in central Edinburgh and is to start ASAP and is a temporary ongoing basis. The salary is £10 per hour


Hours:


The shift would be 7am - 3pm or 2pm - 10pm Monday to Sunday on a rotational basis



Purpose of role:


You will be responsible for the candidate management of our clients workers and will act as the first point of contact to help support all worker queries. This is a very busy role where you would take/make 100 calls per day.



Main duties will include:



  • Answer telephone calls and emails from candidates and input new shift information onto our bespoke software.

  • Managing inbound/outbound calls to workers in order to gain their availability for current and future shifts and encourage ongoing worker compliance. In addition, educating candidates to utilise our online bespoke booking system

  • Resolve any candidate queries and ensure that these are responding within an efficient time frame.

  • Action and train candidates on daily errors if they experience this within the project.

  • Build relationships with candidates working within the project.


Experience Required:



  • Previous Customer Service/Call Centre experience essential

  • Great communication skills

  • Can demonstrate great attention to detail

  • You enjoy building relationships

  • Able to prioritise and multi - task

  • Great organisation skills

  • Professional and friendly demeanour



Whilst we'd love to get back to every applicant personally, it isn't always possible and sadly we cannot provide individual feedback.


If you are interested in this role and wish to be considered please click apply!


This vacancy is being advertised on behalf of Office Angels who are operating as an employment agency. Office Angels are an equal opportunities employer.


We're proud to say our consultants are experts in recruitment and are more than happy to discuss the benefits in more detail; please contact your local Office Angels branch for further information.


**If you are currently registered with Office Angels please contact us directly asap **

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Katrina Healey