Temporary Customer Service Advisor

  • Location
    Edinburgh, City Of Edinburgh
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
    Temporary contract
  • Salary
    £21,000.00/Year
  • OrganizationType
    Office

Delivering excellent customer service through our multi-channel contact centre, responding to all customer enquiries in a professional way that builds long lasting relationships with customers whilst meeting or exceeding individual targets


Role Contribution




  • Engaging customers in conversations or through online channels to understand their needs and provide them with the best possible solutions

  • Using initiative and quick thinking to solve issues whilst maximising promotions and sales opportunities

  • Proactively identifying any possible improvements to team procedures with consideration of cost and waste

  • Actively work towards customer complaint resolution, thereby contributing to the success of the Customer service Department as a whole

  • Delivering best in class service to our customers through great interactions and effective delivery when customers are asking questions or raising concerns

  • Meeting internal KPIs in dispute resolution

  • Working closely with the rest of the team offering support and guidance to find new and improved resolution options

  • Maintaining positive customer relationships to ensure repeat business


Systems



  • High level of computer literacy, including word, excel and power point

  • Ideally experience of working with Qualtrics, Trustpilot and other customer feedback touchpoints



Personal attributes


Strong team player, working considerately with others


Flexible approach to ensure management of peak trading times


Calm, focused and able to work under pressure


Customer obsessed, to understand them, influence and champion their voice


Passionate about delivering engaging customer communications


Proactive, driven to get things right, every time, exceptional attention to detail


Brilliant interpersonal skills building relationships throughout the business and with external agencies


First class written, editing and communication skills



You've done a good job when….




  • Quick resolution to customer issues

  • Oversight and management of key themes

  • Minimal senior input to customer issues - problems dealt with quickly, efficiently and appropriately with customer satisfaction key


Higher level of referrals from customers



Working as a temp is an ideal way of exploring different job roles and industries. It's also gives you control of your own work/life balance. Here are just some of the benefits you can expect when you become part of the Office Angels team:



  • Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after

  • Access to discount vouchers with many high street brands

  • Eye care vouchers and money towards glasses should you require them for VDU purposes

  • We can search for permanent work whilst you're in assignments and offer expert interview support and advice

  • Weekly pay

  • Pension scheme option (with employer contributions)

  • 28 days paid annual leave (Based on a weekly accrual)

  • Statutory Sick Pay in the unfortunate event you find yourself under the weather

  • Access to our assistance programme that provides free, confidential and independent advice on a range of issues including grief, stress and legal issues

  • Should you wish to pursue a different career path, we have several sister businesses which cover almost every sector and specialism



We're proud to say our consultants are experts in recruitment and are more than happy to discuss the benefits in more detail; please contact us for more information.



If you are interested in this role and wish to be considered please click apply!


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Sarah Walker