Temporary Customer Service Advisor

Temporary Customer Service Advisor


£9-£9.50 per hour


Chelmsford, Essex


8:30am - 6pm



My client is seeking a Temporary Customer Service Advisor to join their team during their busiest season. This is a temporary role with the potential to be made permanent.



Duties:



  • Resolve customer queries fully by working closely with Drivers, Shift Managers and Ops Managers

  • Provide customers with delivery status

  • Supply customers with evidence of Proof of Delivery

  • Respond promptly and efficiently to customer queries via phone or email

  • Proactively advise customers of any exception information

  • Be proficient in the use of the company system

  • Support with incoming calls, where necessary, from other Customer Service departments

  • Carry out thorough investigations into general queries, complaints, and delivery disputes

  • Maintain a tidy and organised work area

  • Keep up to date and promote company products and services to new and existing customers

  • Ensure the company system is always up to date with correct information

  • Other general ad hoc duties

  • Provide one to one tailored customer service to our most demanding clients



Skills and experience (if applicable):





    • Effective management of complaints & escalations

    • Taking ownership in problem solving prior to arising

    • Adherence to schedule

    • Takes initiative with tasks

    • Clear and concise written and verbal communication


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Charlotte Sayer