Temp to Perm Switchboard Operator

  • Location
    Surbiton, Greater London
  • Category
    Customer Service - Call Centre - Inbound
  • Contract Type
    Temporary contract
  • Salary
    £ 11 - £ 12.4 / Hourly
  • OrganizationType

Switchboard Operator - Single Point of Access

Initially 3 months, possibly extended

Office based, Surbiton with parking

£12.40 per hour

Required: Monday to Friday, 9am to 5pm (flexible)

Start date: ASAP


You will be working for a local healthcare provider who are proud of delivering patient-led, high quality health and social care within the Kingston community.

You will be the first point of contact for calls coming into the organisation and ensure all referrals and enquiries are directed following agreed protocols and provide administration duties to the teams.

Daily Duties include:

  • Be the first point of contact within the single point of access for various enquiries or referrals.

  • Direct complex referrals to the appropriate team members within agreed timescales

  • Deal with enquiries and provide general non-clinical advice and information

  • Ensure routine information is effectively exchanged with colleagues and teams

  • Be responsible for maintaining up to date and accurate records, ensuring that confidentiality is maintained

  • Provide administrative support and cover to the teams as required

  • Initiate, organise and maintain effective departmental filing systems and office management systems.

  • Complete surveys and audits, including telephone interviews with participants and obtaining and collating data under the supervision of senior staff.

  • Maintain professional competence and personal development

Sound interesting?...you must have:

  • At least 1 years' experience in an administrative/secretarial supportive role.

  • Reception experience

  • Ideally call centre/referral experience

  • Proactive and enthusiastic

If this is for you then you should apply today! If you know someone else who may be suitable, please pass on their details or ask them to apply!

Click on the apply button or call me, Katie Sandford for more information on the role on 0208 542 6688.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Katie Sandford