Temp Customer Care Adviser - Womens Fashion

  • Location
    London, Greater London
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
    Temporary contract
  • Salary
    £ 11 - £ 13 / Hourly
  • OrganizationType
    Home

Job Role: HYBRID - Temp Customer Care Advisor


Salary: £12 - £12.83 per hour


Company: Luxury Retail


Location: The west end of London


Reporting to - Customer care Manager



KEY RESPONSIBILITIES



  • First point of contact for customers

  • Responding to all customer enquiries within four hours

  • Dealing with all customers enquires; chasing deliveries, managing faulty returns/ replacements

  • Handling all customer complaints

  • Ensuring customers are updated effectively

  • Logging any customer feedback that impacts other departments

  • Communication with customer through various channels including; Email, telephone and LiveChat COMPETENCIES & EXPERIENCE

  • Experience within customer care is essential

  • Ability to display clear and positive communication skills both written and verbal

  • Ability to use own initiative and proven track record of having solved problems successfully

  • Well organised

  • Acts well under pressure

  • Team player

  • Experience with Microsoft packages



COMPETENCIES & EXPERIENCE



  • Experience within customer care is essential

  • Ability to display clear and positive communication skills both written and verbal.

  • Ability to use own initiative and proven track record of having solved problems successfully

  • Well organised

  • Acts well under pressure

  • Team player

  • Experience with Microsoft packages



If this company and position appeals to you then please apply your CV on-line or if applying via the OA website please send to me directly LEONI.CALDER@OFFICE-ANGELS.COM DANIELLE.CARTER@OFFICE-ANGELS.COM


This opportunity is being advertised by the Office Angels West End team.


Thank you for your interest in this role. All successful applications will be contacted within 5 working days. Due to the high volume of applications, we receive we do ask for your patience to wait to hear from the consultant rather than to call us directly.


If you have not heard after 5 working days, then unfortunately we were unable to consider your application on this occasion.


Office Angels West End branch look after roles in the following locations and all areas in between: Oxford Circus, Oxford Street, Covent Garden, Tottenham Court Road, Euston, Regent Street, Piccadilly, Leicester Square, Camden, Bond Street, Marble Arch, Marylebone, Mayfair, Baker Street, Edgware Road, Regents Park, St Johns Wood, Primrose Hill, Paddington, Hampstead.


Our Retail team looks after Fashion and beauty roles nationally


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Leoni Calder