Telesales Executive

  • Location
    Exeter, Devon
  • Category
    Customer Service - Call Centre - Outbound
  • Contract Type
    Permanent
  • Salary
    £21,000.00/Year
  • OrganizationType
    Office

JOB TITLE: Telesales Executive


LOCATION: Exeter


SALARY: £21,000 basic salary with realistic OTE £32,000 Commission paid monthly


HOURS: 8.30am-5.30pm (Monday-Friday)


BENEFITS: 25 days holiday plus Bank Holidays, Up to 10% Bonus, Group life assurance, Generous Employee Discount, Discounted RAC Breakdown Cover, Wellbeing Service.


THE COMPANY: Friendly, down to earth, supportive and progressive telecommunications company who really value their employees and provide fantastic training.


THE ROLE: The key focus of this role is to increase the base of residential broadband customers by both inbound call handling and outbound warm calling, handling to new customer acquisitions and existing upgrades. The Telesales Executive will work within a target-based environment and will be required to meet / exceed set targets.



  • Answer, present and close inbound sales enquiries.

  • Make outbound sales calls using the Lead Management Tool / CRM and other enabling listings databases

  • Respond, present and close online enquiries generated from the website and App.

  • Enter and process orders onto our SOP (Sales Order Process-HOBS)

  • Ensure daily/monthly targets are met and the Lead Management Tool /CRM is updated efficiently and promptly, in order for the Telesales Manager to compile daily/monthly statistics.

  • Collaborate closely with other Sales channels to establish clear working guidelines.

  • Build a pipeline of sales generated from inbound and outbound sales enquiries, as well as online pre registrations

  • Collaborate closely with the Telesales, Service Delivery and Customer Success teams


THE PERSON:



  • 1+ years' experience of inbound/outbound sales

  • Proficient in MS Software suit, and a CRM would be preferable but not essential

  • Excellent written and verbal communication skills

  • Detail oriented and analytical

  • GCSE Maths & English passes

  • Excellent people skills

  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly.

  • A general ability to learn and use a variety of software/apps/digital media



NEXT STEPS… If you are interested in this position and would like to find out more, please apply online, send a copy of your CV to vicky.williams@office-angels.com or contact vicky on 01392 426200.


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To speak to a recruitment expert please contact Evie Middleton