Technical Helpdesk 1st/2nd Line Support

  • Location
    Edinburgh, City Of Edinburgh
  • Category
    Customer Service - Helpdesk
  • Contract Type
  • Salary
  • OrganizationType

Are you experienced in troubleshooting and looking for a new role?

Office Angels Edinburgh are looking for a Technical Helpdesk 1st/2nd Line Support who is keen to learn new skills and join our clients team based in Edinburgh City Centre. The hours of work are 8:30am-5pm with a salary of £28,000.

You would provide 1st and 2nd line support to our clients customers, ensuring that the Company KPIs are met, specifically in relation to:

* Technical support on print/scan/fax issues

* Technical support on print management software

* Technical support on fleet monitoring software

* Receiving incoming support calls, by telephone and electronically

* Correctly triaging the initial support call

* Accurately logging the support call on our service system

* Correctly despatching the support call to the relevant team/department

Key Skills :

* Experience of troubleshooting print/scan or software faults

* IT network experience

* Display a friendly, helpful manner when dealing with customers and colleagues


o Outstanding telephone manner

o Excellent communication skills, keeping customers updated of progress/delays

o A positive "Can do" attitude

Be competent using a computer, including use of:

o Microsoft 365

o Outlook

o Word

o Excel

o PowerPoint

o Teams

o Vantage Online (new service system)

Experience working in the printing industry is preferred

Whilst we'd love to get back to every applicant personally, it isn't always possible and sadly we cannot provide individual feedback. If you are interested in this role and wish to be considered please click apply! This vacancy is being advertised on behalf of Office Angels who are operating as an employment agency. Office Angels are an equal opportunities employer.

**If you are currently registered with Office Angels and interested in this role please contact your consultant directly by email**

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Alice Ellwood