Technical Customer Support

Temp to Perm Technical Customer Support


Office Based


£20,000 - £25,000


Chessington with on-site parking!!


Hours: Monday to Friday, 8.30am to 5pm with flexibility


Start date: Asap!


Overview:


An excellent opportunity to join a global manufacturer of high-tech components and solutions who are seeking dynamic, proactive and results-oriented people, with a motivation for continuous growth.


Sounds like you? Read on….


Reporting to the Manager Director, you will be managing and dealing with all incoming customer enquiries (via phone and email) with requests for technical support and administration activities. You will be involved in creating tickets and liaising with technical support. A great proportion of the time will be spent on communicating with customers and handling the technical enquiry process therefore good customer service skills are a must!!


Sounds interesting?...Daily duties include:



  • Receiving a high volume of phone calls and emails from Customers

  • Handling and managing Customer enquiries for technical support

  • Processing and managing tickets within the ticketing tool

  • Maintaining Customer records in the CRM system

  • Communicating internally important feedback from Customers

  • Achieving the Quality Standards and KPI targets to ensure continual development

  • Administrative filing and archiving

  • Preparing reports of ticketing activity and technical enquiry levels

  • Working with other sales and technical colleagues to meet customer needs



To be successful in this role you'll have:



  • Highly developed social, interpersonal and communication skills

  • Confident professional approach in dealing with customers

  • Experience in customer services role

  • IT literate

  • Initiative and enthusiasm

  • Excellent time management and organisational skills

  • Ability to work under pressure



If this is for you then you should apply today! If you know someone else who may be suitable, please pass on their details or ask them to apply!


Click on the apply button or call me, Katie Sandford for more information on the role on 0208 542 6688.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Katie Sandford