Technical Customer Support Consultant

  • Location
    Bridgwater, Somerset
  • Category
    IT and Telecoms - 2nd Line Support
  • Contract Type
    Permanent
  • Salary
    £ 25000 - £ 30000 / Year
  • OrganizationType
    Office

JOB TITLE: Technical Customer Support Consultant


LOCATION: Bridgwater, Somerset.


SALARY: £25K - £30K PA DOE


HOURS: Permanent, full time Monday to Friday.


BENEFITS: 23 days annual leave & Bank Holidays, company pension scheme, private healthcare, cycle to work scheme, electric car scheme, annual £500 to use towards a course of your choice (after 6 months service), free parking, modern and spacious offices, very friendly, welcoming and sociable team environment.


THE COMPANY: A growing company that aims to provide customers with the best resources and support tools. They aim to make it as easy as possible for customers to access supportive resources, by providing the best possible customer support. This company is very much driven by its customers.


KEY DUTIES:



  • Support existing systems

  • Troubleshoot technical issues

  • Act as second line support for users

  • Work with technology partners on APIs

  • Refine functionality and fix bugs

  • Deliver clear and concise communication and integration with all stakeholders


THE PERSON:


The successful candidate will have a degree in Computer Science or have equivalent technical experience and good interpersonal skills including strong verbal and written communication.


Experience of CRM databases, SQL database management and knowledge of front end websites, payment gateways and eCommerce platforms would be highly desirable.


NEXT STEPS….Please apply online or call Georgie on 01823 285440 for more information. We also welcome you to send your CV directly to taunton@office-angels.com.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Catherine Knight