Technical Customer Service Adviser - Hybrid

  • Location
    Epsom, Surrey
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
    Permanent
  • Salary
    £26,000.00/Year
  • OrganizationType
    Flexible

Technical Customer Service Adviser - Hybrid



Location: Epsom, Surrey (free parking 10 min walk, train from London 5 min walk, bus stop outside)


Working hours: 37.5 hours per week (Mon 9-5.30, Tues - Thurs 8.30-5.30, Fri 9-4) Hybrid option to WFH up to 2 days per week


Salary: £26K



About the Role


This is no ordinary customer service role; it has variety and challenge from working with enterprise customers ordering complex solutions to online home install requests. Want to be part of an award-winning team?


Our client are seeking talented customer service professionals to join them as Technical Customer Service Executives and grow our award-winning business.



Main responsibilities:


You will be of course answering calls and responding to web enquiries, but this role is so much more. You will be fully trained on all of the companies solutions to enable you to give presales advice and post-sales support. You will also:




  • Assist directors with enterprise sales solutions, including capturing and prioritising customer requirements, preparing quotes, arranging site surveys, arranging credit agreements, and helping to find ways to meet our customer's needs.

  • Support the customer service manager in the delivery of a first-class service to both internal and external customers.

  • Work alongside the company's core functions including finance, distribution, product development, sales and marketing.


Our customer service team is at the heart of our business. We welcome applications for this Technical Customer Service Executive position from candidates with experience in the following areas: Technical, Mobile, Solutions, Customer Service, Adviser, Advisor, Administrator, Sales Support, Hybrid.



Main skills and competencies:



  • Experience of customer service and sales administration for enterprise customers

  • Exceptional customer care skills and attention to detail

  • Highly organised and able to manage multiple priorities

  • Good commercial acumen

  • Good professional written and spoken English

  • Ability to work successfully in a multi-disciplinary and virtual environment.

  • Communication and interpersonal skills

  • Ability to work well with others as part of a team as well as independently.

  • Confident with Microsoft Office 365 and NetSuite/ERP systems


Non-essential skills:



  • Experience of eCommerce an advantage but not essential

  • Experience of mobile and telecoms solutions an advantage but not essential

  • Experience of providing technical support an advantage but not essential



Benefits:



  • Quarterly events

  • 28 days holiday (rises with length of service)

  • Hybrid working

  • Cycle to work scheme

  • Pension scheme

  • Health Cash Plan & free annual flu vaccination Risk insurances

  • Critical Illness Cover, Life Assurance & Income Protection

  • Online discount platform

  • Long service awards


If you think you have the right skills and experience, click apply today! For more information, call Joan Collins on 0208 542 6688. We look forward to hearing from you!

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Joan Collins