Team Officer

Team Officer


Fixed Term Contract


£13.69 per hour


Monday - Friday between 8:00 AM- 6:00 PM (36 hours per week)


Hybrid working (office and home based)



Office Angels are currently recruiting for experienced Team Officers to work for a prestigious Manchester based organisation. These roles will be temporary for a minimum of 6 months, however there could be the opportunity to apply for permanent roles.




The main duties of the role are as follows:



  • Line Management of a team of approximately 12 agents

  • Ensuring that all team members are working to and achieving set KPIs

  • Allocating work to team members and checking everything is completed

  • Quality checking allocated work

  • Performing regular 1 to 1s, feedback and coaching sessions

  • Dealing with escalated cases

  • Striving for continuous improvement



Candidates for this role must have previous Team Management experience ideally from office based customer service roles. You will be able to manage staff against set KPIs and quality standards and have the ability to provide instant and honest feedback. You will be a quick learner who will pick up new systems and processes and ensure these are implemented within your team. Excellent customer service and communication skills are essential as is a proactive and lead from the front attitude.



Team Officer


Fixed Term Contract


£13.69 per hour


36 hours Monday-Friday


Hybrid working (office and home based)



Excellent opportunity to work for a well regarded organisation with potential long term career opportunities.

Candidates for this role must be available immediately, be able to provide a full 3 years worth of references and will also undergo a standard DBS check prior to starting.



If you are interested and meet the above criteria please send your CV ASAP to jorden.frost@office-angels.com or call the branch on 0161 832 7600 if you have any queries. Due to the high volume of CVs we are currently receiving we are unable to reply to each application. If you have not heard from us within 5 days then unfortunately you have been unsuccessful on this occasion.




Office Angels is an equal opportunity employer.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Jorden Frost