Team Leader

JOB TITLE: Team Leader


LOCATION: Lancing


HOURS: Monday- Friday 9am - 5.30pm


SALARY: circa £27,000 - £30,000 p/a depending on experience


BENEFITS: Life Assurance, Health Cash Plan, Private Medical Insurance, Cycle to Work Scheme, Competitive Pension Scheme, Discounts on Hospitality, Gym Memberships, Retail and much more!


CULTURE: Friendly, supportive, flexible company culture. Excellent training and career development opportunities


Due to lots of exciting growth within the company, we're teaming up with the Hiring Manager to recruit a Team Leader to join the expanding team.


Your responsibilities will include:



  • Responsible for managing and overseeing team members delivering excellent customer service and technical support

  • Effectively monitor and manage the competence of all staff, and encourage and support staff development and professional progression

  • Co-ordinate available resources and monitor workflow to ensure that the daily workload is consistently completed in line with agreed service standards

  • Liaise with internal and external customers, on a wide range of issues, complaints, and requests for information

  • Effectively contribute to the achievement of the department's overall objectives

  • Recommend and implement changes to the way in which the team operates to improve service quality and process efficiency, supporting line management in the implementation of centrally driven changes when required


About you:



  • Good people management skills

  • Excellent communication, interpersonal and presentation skills

  • Excellence in Customer Services

  • Experience working in an operational financial services environment desirable or strong management experience within a customer service setting


Next steps:


To take your next steps towards this exciting opportunity, please apply today with your CV!



Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.


Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - www.officeangels.com.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Kathryn Barbas