Team Leader - Excellent Benefits - Boutique Company

  • Location
    Haywards Heath, West Sussex
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
    Permanent
  • Salary
    £ 30000 - £ 32000 / Year
  • OrganizationType
    Office

JOB TITLE: Team Leader


LOCATION: Haywards Heath


HOURS: Monday - Friday 9am - 5.30pm (with flexible working)


SALARY: £30,000 p/a - £32,000 p/a DOE


BENEFITS: Healthcare, Flexi-Time, generous holiday with additional days to achieve, charity days, WFH 1 day a week


We've teamed up with the Hiring Manager to recruit a Team Leader to join their small but busy and highly successful team.


About your role:



  • Supporting the Customer Service team, including training and overseeing

  • Order, refund and return processing

  • DI Creation and Stock Reordering

  • Answering inbound enquiries, phone, and email

  • Resolving escalated customer complaints from your team including solving customer problems at delivery

  • Processing telephone orders, requesting Replacement orders & refunds through the tracker

  • Arranging Customer Collections and raising returns

  • Operational checks as and when required

  • Dealing with international orders

  • Owning all order ETA's and delayed orders

  • Manage supplier updates end to end including customer comms

  • Preserving the high reviews by following the process with communication with Customers through to completion

  • Ensure every customer receives a gift


About you:



  • Experience working in a similar role is essential

  • Passionate about Customer Service

  • Cares about customers and is ambitious to deliver that excellent experience

  • Good technical skills, including good level software knowledge of Microsoft Packages (Excel)


Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.


Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - www.officeangels.com.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Alice Holden