Team Leader - 30K - Excellent Company

JOB TITLE: Team Leader

LOCATION: Crawley, West Sussex

HOURS: Monday - Friday (between 8.30pm - 5.30pm on a shift rota basis)

SALARY: £28,000 - £30,000 p/a dependant on experience

BENEFITS: Health care cover, award winning pension plan, onsite gym, subsidised staff restaurant and much more!

CULTURE: Award winning company, with friendly, supportive, flexible company culture. Excellent training and career development opportunities

Office Angels are teaming up with the Hiring Manager to on board an experienced Team Leader for their hugely successful Customer Service team. Overseeing around 10-12 team members delivering excellent customer service and technical support, ensuring it is tailored to the needs of the customer.

About the role:

• Support for the team's performance against their objectives and key performance signs.


• Be responsible for recruiting new team members and taking part in the interview process.


• Lead and manage staff in line with company policies and procedures, including training & development, including one to ones, performance appraisals and disciplinary & grievance issues.


• Manage relationships with customers, business partners, IFA's and Strategic Partners including third party providers, to ensure all service and technical enquiries and issues are resolved to the customers satisfaction.


• Measure workflow by using management information and staff performance.


• Identify training needs and arrange coaching and technical support to team members.


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  Support development of team members and proving them with feedback.

  
  


• Update operating procedures for all administration activities and ensure all staff are trained/aware.


• Implementing the processing of tasks and ensure they are carried out correctly.


• Take forward monthly quality sampling of processes and customer communications.


• Providing feedback to colleagues.

About you:

• Must have 2+ years working in a Team Leader role in a Contact Centre environment


• Experience working towards KPI's desirable


• Enjoys working as part of a team as will be working alongside other Team Leaders


• Achieved or working towards a Financial Administration Certificate


• Proficient in all the Microsoft Packages


• Passionate about helping others and delivering excellent Customer Service


• Able to meat deadlines in a fast paced, timeline environment

Desirable:

• Experience working in Financial Services or a Call Centre environment but not essential as full training will be provided

Next steps:

• Please apply today with your up to date CV


• If you experience any issues applying, please send your CV along with the name of the role you are applying for to brighton@office-angels.com

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.