Support Administrator - LE3

  • Location
    Leicester, Leicestershire
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
  • Salary
  • OrganizationType

We're looking for talented and ambitious Support Administrator based in LE3 to join our rapidly growing business. You'll be responsible for providing support to the Indirect Sales Channel, Brokers in acquiring and retaining Business Customers and TPI relationships working 37.5 hours Monday - Friday office hours working in Leicester with parking

As the Support Administrator your role will involve

Working through the Tenders and Sales Support inbox and allocating tenders to Account Managers

- Provide excellent Customer Service by screening enquiries out of the tender's inbox and resolving queries including, copy bills, Statement of Accounts, credit preapproval (outside of salesforce), Mop Queries, HH/Account Data requests

- Set up, training & support for both Energy and Water Portal

- Ownership and resolution of all Objections, including notifying the TPI/Customer and organising reapplies and or cancellations

- Responsible for the Broker Support inbox/Jira Helpdesk responding and ensuring queries are sent to the relevant teams and TPI's kept updated.

- Renewal Screening

- Responsible for Portal Credit Authorisations, reporting sales figures and responding to TPI enquiries

- Validation of Broker Portal Sales/Broker Water Sales, credit authorisations, TPI onboarding and User set up.

- Registration & Transfers queries including Erroneous Transfers (ET's), Live Dates and Agreed Read Disputes (ARD's)

- TPI Onboarding, including system setup, salesforce setup and due diligence

- Looking after the Commissions inbox, chasing statements and payments liaising with TPI's

- Compliance Checking for Connect Brokers

- Ensure adherence to the Sales Policy

Once successful in the role as Support Administrator you will receive the following benefits

- 24 days annual leave (plus bank holidays)

- Annual leave purchase

- Training and development opportunities

- Employee perks and support

- Recognition and reward

- Day off on your birthday

- Plus many more

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Michelle Jackson