Student Welfare Officer

Job role: Student Welfare Officer


Job Type: 3 months


Hours of work: Full time, 35 hours per week


Location: Birmingham


Pay: Up to £15.93 per hour (DOE)


Start Date: Immediately


Office Angels are currently recruiting for an approachable, adaptable, and highly organised Student Welfare Officer to work for an established higher education provider based in Birmingham. In this job role, you will work with a diverse group of students and be responsible for providing day to day advice, support, guidance and information on personal welfare related issues at each stage of the learner pathway pre-entry, on-programme and exit. You will be aligned to the Student Support Services division and play a key part in ensuring a world-class experience for their students.


Role Responsibilities:



  • Providing pastoral care, information, guidance and advice to students; to include supporting students with emotional distress or hardship

  • Managing students welfare matters, reviewing support needs

  • Working with students on issues affecting or relating to their studies as individuals or in groups on issues related to or affecting their studies.

  • Acting as an advocate for students

  • Liaising with staff across the institution to develop programmes which will support the students personal issues

  • Providing advice, guidance and information to academic programme staff on supporting students to overcome personal barriers to learning.

  • Following up with students and taking appropriate action when advised to increase their chances of successful education completion

  • Offering support to students who are experiencing emotional or practical difficulties that are affecting their learning

  • Managing a case load of student welfare matters, reviewing support needs and logging student outcomes to include communicating with tutors and other central services

  • Providing an emergency service for students in immediate distress.

  • Organising and delivering engagement and retention-focused workshops and events, suitable and appropriate for domestic and international students.

  • Liaising with the Disability Support and Inclusion Service on issues related to individual students who have learning difficulties or disabilities.

  • Producing statistical records and termly and annual reports, as required.

  • Representing the service at internal and external meetings, as required including inductions, open days and within recruitment activities and other Well-being events.

  • Establishing networks with a range of local and national advisory bodies, support agencies and training providers, including those relating to international students


Skills / Experience:



  • Experience of working within a welfare department in an educational environment

  • Advocacy and mediation with students

  • Experience of supporting care experienced individuals in an educational context

  • Experience working with international students (Desirable)

  • Experience of giving advice within an educational environment (Desirable)

  • Experience of working with vulnerable people (Desirable)

  • Experience of managing budgets (Desirable)

  • Working in accommodation in the public / private sector (Desirable)

  • Ability to identify and manage risk effectively

  • Good negotiation and listening skills

  • Proficient I.T skills, in particular MS Office and databases

  • An understanding of safeguarding and a commitment to creating a safe learning environment

  • Ability to develop effective relationships with internal and external stakeholders

  • Excellent interpersonal skills

  • Ability to maintain confidentiality


This is a rewarding role that requires a talented individual who wants to be a part of transforming education support services. If you possess the relevant skills / experience then please apply now

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Charlene Taylor