Student Complaints Officer - Immediate Start

JOB TITLE: Complaints Administrator


LOCATION: Brighton - Office Position Initially


HOURS: Full Time or Part Time Flex


PAY RATE: £13 - £15 P/H D.O.E


DURATION: 3 MONTHS+


Office Angels Brighton are delighted to be representing our Client who are recruiting for a Complaint Administrator for a 3-month contract role to start immediately.


We are looking for individuals with complaint handling experience within the educational sector


Duties to include:



  • Managing the complaints inbox and ensuring a high standard of timely correspondence with complainants, professional services colleagues and academic staff.

  • Ensuring that complaint caseworkers are notified promptly of any developments in the cases they are addressing

  • Assembling complaint templates to assist complaint investigators

  • Maintaining complaints log

  • Taking responsibility for filing of complaints and the related documentation


Experience required:



  • Excellent interpersonal and communication skills

  • Experience in administration



  • The ability to communicate in a sympathetic manner

  • Able to respond to sometimes short notice requests for action



  • Confident working within a team

  • Experienced using Office 365 systems and MS Teams

  • Strong attention to detail and ability to multitask, be flexible, and prepared to turn their hand to anything.

  • 'Can do' attitude and good at prioritising workloads

  • Readily takes responsibility and uses initiative


NEXT STEPS:



  • Apply today, the client is looking for someone to interview and start immediately!

  • Please apply today with your up to date CV!

  • If you experience any issues applying, please send your CV along with the name of the role you are applying for to brighton@office-angels.com


Working as a temp is an ideal way of exploring different job roles and industries. It's also gives you control of your own work/life balance. Here are just some of the benefits you can expect when you become part of the Office Angels team:



  • Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after

  • Eye care vouchers and money towards glasses should you require them for VDU purposes

  • We can search for permanent work whilst you're in assignments and offer expert interview support and advice

  • Weekly pay

  • Pension scheme option (with employer contributions)

  • 28 days paid annual leave (Based on a weekly accrual)


If you are interested in this role and wish to be considered, please apply with your CV now!


Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.


Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - www.officeangels.com

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Lucy Kneller