Special Services Representative

  • Location
    Northampton, Northamptonshire
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
    Permanent
  • Salary
    £ 23500 - £ 24500 / Year
  • OrganizationType
    Office

JOB TITLE: Customer Service - Special Services Representative
LOCATION: Northampton
SALARY: £23,000 - £24,500
HOURS: Monday to Friday 9am - 5pm

Working for a very successful company in Northampton due to growth they are adding to the team to support Special Services department. To be successful in this role you will need to have a "can do" approach and enjoy a challenge.


What the job involves:



  • Proactive monitoring of shipments

  • Quoting Customers - communication with customers and vendors, negotiation with customers and vendors (increased revenue and margin, decreased vendor costs

  • Solution identification based on customer's requirements and product bundling to meet needs (up-selling and cross-selling)

  • Timely processing of jobs within relevant systems - communication with vendor throughout the shipment life cycle, problem solving, complaint handling, compliance with operational policies and procedures

  • Administration of shipment from quote preparation, communication, acceptance, completion to invoicing stage, compliance with Ship to Collect policies and procedures

  • Maintain relationships with Operations

  • Monitoring and Managing Service Performance including root cause analysis

  • Supporting customers with required documentation

  • Coordinate the clearance of import shipments and process relevant customers duties

  • Customer specific reporting



We'd love to speak to candidates who have:



  • Attention to detail and accuracy

  • Good written and verbal communication skills;

  • Self-motivated, proactive and have a high attention to detail;

  • Flexible in approach with ability to respond to change and prioritise work.


Next steps…


Apply today and, if you are suitable will be in touch in the next 2 working days!


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Paul Masterson