SPA Call Handler/Administrator

  • Location
    Cambridge, Cambridgeshire
  • Category
    Admin. Secretarial and PA - Other Admin & Secretarial
  • Contract Type
    Contractor
  • Salary
    £ 10.09 - £ 10.81 / Hourly
  • OrganizationType
    Office

Long Term Temporary Opportunity


Role: Administration / Customer Service Call Handler


Hours: Full Time / 37.5 hours per week


Pay rate: DOE


When: ASAP


Location: Cambridge


100% office-based role


The Role


This role is to act as the first point of contact for all referrals, information, and advice. Ensure every service user is able to speak to the right person in the right place at the right time. The role supports the specialist services area and performs a wide range of administrative duties.


Required Qualifications / Skills / Experience



  • Receiving and dealing with incoming calls, emails, correspondence, and handle enquiries as required.

  • Working to agreed standards and operating procedures.

  • Ensure follow up such as to calls, emails, correspondence, and other contacts are progressed efficiently and effectively.

  • Completing administration tasks including scanning patient records, registering referrals, checking tasks, updating service user information, running routine reports and registering service users who have transferred.

  • Confirming appointments.

  • Management and maintenance of meeting rooms calendars.

  • Administration tasks as requested such as scanning photocopying etc.

  • Typing and secretarial duties such as preparing and sending letters,

  • Answering all telephone calls.

  • Monitoring voice mails and email enquiries.

  • Document control - liaising with document and storage room.

  • Requesting and tracking records.


Skills Needed



  • Worked in a similar administrative role

  • Experience of using MS Office including word and excel

  • Experience in a customer service role

  • Strong organisational and communication skills.

  • Strong responsibility and accountability skills.

  • Strong follow up and attention to detail skills.


To find out more, please apply with your CV today www.office-angels.com or contact for more information. Cambridge: 01223 36515 Email: cambridge@office-angels.com Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Ann Watson