Service Quality Analyst

  • Location
    Exeter, Devon
  • Category
    Customer Service - Other Customer Service
  • Contract Type
    Permanent
  • Salary
    £ 20398.12 - £ 21395.1 / Year
  • OrganizationType
    Home/Office

Exciting career opportunities for foreign language speakers in Exeter and surrounding areas!



Office Angels are excited to be supporting this market leading, internationally recognised, quality assurance company with their latest recruitment. Due to the global nature of their work this company, who have over 30 years' experience in quality evaluation and insight, are currently seeking speakers of the following languages to fill some fantastic roles within their Exeter team:



  • Dutch

  • German

  • Danish

  • Finnish

  • French

  • Italian

  • Polish

  • Ukrainian

  • Spanish



JOB TITLE: Service Quality Analyst


LOCATION: Exeter (with some remote working)


SALARY: £20,398.12 - £21,395.10 (subject to qualifying criteria/experience)


HOURS: Full Time - 37.5 hours per week Monday to Friday


START DATE: 12th January 2022



THE ROLE: Our client supports customer contact centres in analysing calls and written communication. This information is analysed and fed-back in order for those centres to be able to improve experience and service delivery. Working from home initially, you will remotely analyse the content of interaction between customers and clients. You will evaluate the content of telephone calls and written communication in your given language and will provide accurate and relevant feedback according to specific guidelines. This role is key in assisting businesses in improving customer service.



WHAT WE ARE LOOKING FOR:



  • You must be fluent in one of the above languages, as well as English

  • Effective communication and analytical skills

  • Strong computer skills

  • A passion for technology

  • Ability to work to targets and deadlines

  • Great customer service skills



TO APPLY: Please get in touch ASAP! If you are interested in this role and would like the opportunity to work for a highly reputable organisation, please call Alex on 01392 426200 or email a copy of your CV to Alex.Pedrick@office-angels.com. We really look forward to hearing from you!

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Alex Pedrick