Service Planner *Permanent - Full-time - Gateshead*

  • Location
    Gateshead, Tyne And Wear
  • Category
    Construction and Property - Planner
  • Contract Type
  • Salary
    £ 25000 - £ 32000 / Year
  • OrganizationType

Job Title: Service Planner

Location: Gateshead, NE8

Contract Details: Permanent, Full Time

Salary: £28,000 - £32,000 (negotiable depending on experience)

About Our Client:

Join a leading company in the engineering industry based in Gateshead as a Service Planner! Our client, with over 45 years of experience in their industry, offers a complete range of solutions in the field. As a Service Planner, you will become part of a friendly and supportive team, playing a crucial role in ensuring the smooth functioning and operations of their service department.

A background in Service Coordination, Planning, Scheduling or Administration within Engineering is highly beneficial.

Benefits & Perks:

  • Permanent career opportunity!

  • Competitive salary range, with negotiation based on experience.

  • Conveniently located near local public transport links.

  • Free on-site parking.

  • 28 days of holiday, including bank holidays.

  • Statutory pension scheme.


As a Service Planner, you will:

  • Manage the diary for engineer's work, efficiently scheduling daily, weekly, and monthly tasks.

  • Raise and book repair/call-out jobs.

  • Coordinate with suppliers for ordering parts and materials.

  • Liaise with subcontractors for their visits.

  • Provide quotations to customers for required works.

  • Schedule service visits and update internal spreadsheets.

  • Build maintenance schedules and input them into the system for engineers.

  • Handle the Service department's inbox and respond to email queries.

  • Answer telephone calls from customers.

  • Assist the Office Manager with ad-hoc contract administration duties.

  • Check and approve engineer's timesheets.

  • Record sickness and annual leave for engineers and office staff.

  • Generate invoices for client jobs.

Essential (Knowledge, skills, qualifications, experience):

To succeed in this role, you will need:

  • Previous experience in a service planning, coordination, administration role within the engineering industry.

  • Strong organisational, communication, and problem-solving skills.

  • The ability to multitask effectively and work well under pressure.

  • Adaptability and a proactive attitude when faced with unexpected situations.

Desirable (Knowledge, skills, qualifications, experience):

  • Additional qualifications or experience related to service planning or coordination.

How to Apply:

If you are passionate about delivering exceptional service and have a knack for coordinating daily operations, we want to hear from you! Apply now and kick-start a fulfilling career as a Service Planner with our client.

Next Steps:

Apply today, and if shortlisted, you will be contacted within 5 business days of submitting your CV. Please note that due to a high volume of applications, only shortlisted candidates will be contacted. Thank you for your understanding.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Lori Holtham