Service Desk Co-ordinator

  • Location
    Warrington, Cheshire
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
  • Salary
    £ 23000 - £ 25000 / Year
  • OrganizationType

We are currently recruiting for Service Desk Co-ordinators on behalf of a leading Warrington based Facilities Management company. The roles will be full-time office based, Monday - Friday 8am-5pm and are paying up to £25,000 + bonus!

The role involves providing excellent customer service to clients to ensure they get an excellent response and service to all their FM needs from the helpdesk, inhouse engineers and sub-contractor partners.

  • The main duties of the role are as follows:

  • Scheduling and co-ordinating works

  • Engaging sub-contractors where needed

  • Tracking work activities, ensuring that all trackers and reports are completed accurately and on time

  • Raising, matching and management of purchase orders

  • Triage on the day calls and prioritise jobs and allocate accordingly

  • Update system accurately and with all supporting documentation

  • Assist with the preparation of quotations

  • Check that subcontractor certificates and insurances are in place

  • Check progress against booked jobs and update system when jobs completed and ready for invoicing

  • Produce and complete monthly / weekly reporting

  • General administration support for the Technical Manager and rest of team

Candidates for this role must have previous experience of working within Facilities Management and will ideally have service desk experience. You will be highly organised and will have the ability to work under pressure to meet tight deadlines. Excellent communication skills both oral and written are essential. Strong IT skills are required and you will ideally have used a facilities management system previously. The ability to pick up new systems and skills quickly is also needed.

This is an excellent opportunity to join a growing team where your hard work is not only recognised but rewarded! If you meet the above criteria and are interested in this role then please send us your CV now!

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To speak to a recruitment expert please contact Gabrielle Gordon