Service Desk Analyst

Service Desk Analyst


Fixed Term Contract (4 months)


Hybrid working between home and the office!!


£10 p/h


Twickenham


Hours: 35 hours


Start date: ASAP


Overview:


An exciting (fully remote) opportunity to work for a governing body as a Service Desk Analyst with working hours of Monday to Friday, 9am to 5pm, a rare 35-hour week!


You will be (virtually) joining a small yet expanding team, all reporting to the IT Operations Manager. The core duties of this role is to assist in the handling of all incoming email queries and logging incidents and service requests into the IT service management tool.



Sounds pretty easy……other daily duties include:



  • Logging, responding, and managing customer requests, all the way to resolution.

  • Setting the correct priority to all requests.

  • Acting as an ambassador

  • Assist in pre-release testing, providing feedback on success criteria for the externally facing services and products.

  • Assigning and escalating incidents and service requests to 2nd/3rd support team members and third parties.

  • Following up on open incidents/service requests with support teams and third parties.

  • Assisting in maintaining the IT knowledgebase with detailed customer-facing documentation to a high standard.

  • Managing the historical backlog of tickets making sure that the end user is always communicated to throughout the life cycle.

  • Managing information and general administration support for the IT service management tool, keeping all records up to date.

  • Undertaking such other duties required from time to time


To be successful in this role you'll have:



  • Excellent verbal and communication skills

  • Confidence and the ability to manage your own times

  • You must be customer focused

  • The ability to follow process and procedure correctly



If this is for you then you should apply today! If you know someone else who may be suitable, please pass on their details or ask them to apply!


Click on the apply button or call me, Katie Sandford for more information on the role on 0208 542 6688.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Katie Sandford