Service Desk Administrator

  • Location
    London, Greater London
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
    Permanent
  • Salary
    £26,000.00/Year
  • OrganizationType
    Home/Office

Service Desk Administrator



Salary: up to £26,000



Location: Canary Wharf



Hours: Early shift - 7am-4pm


Late Shift - 10am-7pm


Once training has been complete hybrid working will be offered which would be up to 2 days working from home a week.



Perks: Season ticket loans, Perkbox, health and well being service, cycle to work scheme, life assurance, income protection



22 days holiday which will increase with length of service, pension scheme



A Valid DBS check will be required and completed if successful for this role.



Are you a confident administrator with service desk experience? Or have a strong customer service


admin background? If so this could This be a great role for you!



You will be joining this smart building technology company and supporting one of its key clients with service requests and faults.



Duties:



  • Admin support to the service desk and site teams

  • Monitoring emails and ensuring they are handled in a timely manner

  • Data entry

  • Review ongoing works within the client ticketing system

  • Allocate new tickets to the relevant resource

  • Produce incident quotes

  • Manage the support hotline

  • Provide advice and guidance to customers

  • Issue engineer reports

  • Help resolve and escalated issues where required

  • Any other adhoc duties



Requirements:



  • Previous experience using a ticketing system is beneficial

  • Strong Admin support experience

  • Can demonstrate working to timescales

  • Excellent customer service skills

  • Excellent IT skills

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Jennifer Miall