Service Desk Administrator | Gillingham | Temp to Perm

Service Desk Administrator

📍 Location: Gillingham (you must be a driver to get there)
⏰ Hours: Monday - Friday 8.00am - 5.00pm (Office Based)
💼 Contract: Temporary → Permanent Opportunity
💷 Pay: £13.50 - £14.50 per hour DOE

Office Angels are proud to be recruiting on behalf of our client, who are seeking a detail‑oriented and customer‑focused Service Desk Administrator to join their busy and supportive team. This is an excellent temp‑to‑perm opportunity for someone who enjoys providing first‑class service and thrives in a fast‑paced environment.

✅ The Role

As the Service Desk Assistant, you'll be the first point of contact for internal and external customers, ensuring service requests are logged accurately and resolved efficiently.

Key responsibilities include:

• Handling incoming calls and emails with confidence and professionalism


• Logging, tracking, and updating service requests via the ticketing system


• Supporting clients with basic troubleshooting and escalating issues where required


• Providing clear updates to customers on progress and resolution times


• Liaising with internal engineers and teams to ensure smooth issue resolution


• Maintaining accurate records and contributing to a shared knowledge base


• Assisting with performance reporting and service desk improvements

👀 What We're Looking For

• Previous experience within a help desk or service desk role (construction environment desirable)


• Confident communicator with a customer‑focused approach


• Strong organisational skills and the ability to manage competing priorities


• Comfortable using ticketing systems and Microsoft Office (Outlook, Excel)


• A proactive team player with excellent attention to detail


• Calm, professional, and adaptable under pressure

🎁 Why Join as a Temp?

As an Office Angels temp, you'll enjoy:

✔ Weekly pay
✔ Accrued holiday pay
✔ Access to discount schemes & rewards
✔ Dedicated consultant support
✔ Opportunity to secure a permanent position with a growing business

🚀 Why Apply?

This role offers variety, responsibility, and the chance to develop your career within a professional and supportive environment. If you're looking for a role where no two days are the same, we'd love to hear from you!

📩 Apply today with Office Angels - your next opportunity could be just a call away.