Service Coordinator

  • Location
    Loughton, Essex
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
  • Salary
    £ 24000 - £ 28000 / Year
  • OrganizationType

Service Coordinator


Loughton, Essex

Monday - Friday 9am - 5pm

Parking on site, 28 days holiday increasing with service, pension scheme

My client, a successful and reputable company based in Loughton, is looking for a Service Coordinator to join their friendly team on a permanent basis. The ideal candidate will have experience in a similar role within the facilities or construction industry.

You will be responsible for:

  • Planning and dispatching of reactive and proactive works to engineers and contractors across various locations, ensuring that SLAs are met

  • Assisting in product purchasing and order fulfilment activities such as taking orders and determining appropriate shipping methods

  • Monitoring product order shipment to ensure on-time delivery to customers, liaising with customers regarding ETAs and related issues

  • Providing quotations and proposals in response to customer's requests

  • Producing RAMs

  • Contacting customers regarding contract / visit cancellations to determine cause and possible corrective measures

  • Maintaining database of customer sales and invoicing records

  • Managing the fulfilment of the cycle from enquiry through to job completion

  • Handling incoming phone calls related to clients, engineers, sales and customers, managing and resolving customer enquiries and complaints

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Sera Sondh