Service Coordinator (FTC)

Role: Service Coordinator (FTC)


Location: Halifax (Office Based)


Salary: £18,500 per annum


Hours: Monday to Friday 8.30am - 5pm


Start date: ASAP


Benefits: Free onsite parking, Pension Scheme, Bupa Healthcare, 34 days holiday, Life Assurance



Do you have experience working within a busy customer service environment? Are you a process driven individual, capable of providing excellent customer service with empathy and professionalism?


Our client is looking for a service coordinator to join their team on a maternity contract due to last around 12 months, however there could be opportunities for the role to become permanent for the right person. Due to the pandemic, you'll be home based to start with although you may need to attend the office initially for some training. This role will then be office based once the restrictions ease.



  • Successfully manage accounts through processes and ensuring customer expectations are met and exceeded.

  • Scheduling/Allocating service and maintenance workload for service engineers

  • Ensuring work documentation is produced in a timely manner allowing accurate service and invoicing

  • Ensure all job briefs are taken accurately from customers and successfully communicated to other team members

  • Investigating customer complaints and providing customers with updates

  • Authorising and signing off customers credits when required

  • Maintaining thorough and accurate adjustments all stock levels for the external service centres

  • Financial understanding of the revenue throughout the service team through workload, pricing and percentage margins

  • Liaison with all internal customers & departments

  • Internal & external reporting, as required

  • Management and organisation of own and shared sales inbox

  • Managing own correspondents with external & internal customers

  • Supporting wider team through cross training and covering other processes during absences and holiday as requested by managers and team leaders


Experience



  • Previous customer service experience necessary

  • Ability to work independently and part of a team

  • Excellent communication skills both verbal and written

  • Ability to build strong working relationships both in and outside the organisation

  • Ability to adapt procedures to a new and more effective way of working

  • Computer literate/keyboard skills


If you have the necessary experience and you would like to apply for this role, please submit your details online for consideration.


You will be contacted within 48 hours if your details have been shortlisted for this role.


Office Angels is an Equal Opportunities Employer.


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Annie Syed