Service Controller - 12 Months Maternity Cover!

ROLE: Service Desk Controller - 12 Months Maternity Cover!


START DATE: Monday 26th April or Monday 3rd May


Salary: £22,500 per annum


HOURS: Full Time 40 hours per week. Monday to Friday 08:00am - 5:00pm with 1 hour lunch


DURATION: This is a Maternity Cover for 12 months, paid weekly


LOCATION: WF10, Castleford


With daily customer contact for breakdown management and control of a team of field-based service engineers, you as the service controller, will play an important part in providing a first class level of on-site service and will have a pivotal role in the continual improvement of the organisations customer service delivery.


To be successful in this role you will be familiar with customer call handling and logging, organising, and planning engineer dispatch supported by effective and clear communication.


You will be expected to establish and maintain excellent customer contact and call handling standards, and support and communicate with their engineering team, thus ensuring customers, both internal and external, receive an outstanding level of service.


Required skills and experience you'll need to be successful in this role:



  • Excellent communication skills with first class customer handling skills

  • Experience of working within a fast-paced customer service environment

  • Have a confident and pleasant telephone manner

  • Possess strong decision making and prioritisation skills

  • Be committed and self driven

  • Be a team player, with a flexible approach to their workload

  • Have well developed IT skills particularly Excel. Knowledge of SAP would be advantageous

  • Able to work under pressure and achieve deadlines and targets.

  • Have exceptional organisational skills


As a Temp for Office Angels you will receive weekly pay, up to 28 days holiday, pension, and additional benefits such as free eye care vouchers and discounts in a number of High Street Retailers. You will have the support of a dedicated team of consultants, we are always on hand to answer any queries you may have. Timesheets are online and can be completed on your phone for ease.


Please apply online today or contact Stacey on 0113 218 6550 to find out more about this long term opportunity.


We look forward to receiving your application.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Stacey Hodgson