Service Centre Supervisor

  • Location
    Chertsey, Surrey
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
  • Salary
    £ 30000 - £ 38000 / Year
  • OrganizationType

Service Centre Supervisor - Korean speaking
Full time (Monday - Friday)
Hybrid working - office/home
Hours of work: 9:00am - 5:30pm
37.5 x hours a week
Located in Chertsey
Salary £30,000 - £38,000
Immediate start available

Are you someone with an excellent command of the Korean language (both written & verbal), looking for a new challenge working for a growing international technology company? Reporting to the Head of Service this is a unique opportunity to join a productive team, providing administrative and logistic support to a range of global distributors. As a key part of the company's Service Centre, you will supervise the daily activity and have the ability to communicate effectively with the Korean, UK based and European sites. A working knowledge of SAP, CRM systems and after-care services would be highly beneficial to succeed in this role, working for a fun, modern and dynamic company in an excellent central location!

Role & Responsibilities:

* To provide a high level of telephone based and electronic e-mail support in relation to after-sales support functions, including but not limited to the following:
- Dealing with incoming customer calls and emails.
- Resolving customer queries, by effectively liaising with other departments when needed.
- Ensure all aspects of customer requirements are adhered to, particularly the spare part specifications.
- Monitoring spare part orders.
- Processing payments (Credit notes and Invoices).
* To supervise the activity within the warehouse, working closely with our 3rd party Service Centre.
* To provide accurate and timely liaison with Korean HQ ensuring effective and timely supply of spare parts to After Service Centres and distributors.
* To provide accurate and timely management of all billing processes to include price adjustments and payment management.
* Monitor spare part consumption by After Service Centres.
* Accurate and timely management of credit control for returned parts.
* To liaise closely with the order processing team to ensure an accurate and timely supply of parts.
* Review and process invoices that relates to the logistical and operational cost of the after-service operation.
* Carry out spare parts consumption audit (twice yearly).
* Manage and monitor the CRM system to include System Improvement; HQ Process & Follow Up; Analysis of all Change Requests to System.
* To provide detailed written reports on outstanding spare parts issues on a monthly basis or as and when required.
* Actively building positive relationships between all clients, customers and colleagues.
* Manage and monitor B-grade sample stock.
* Manage and monitor rework projects performed by service centre.
* To provide support to colleagues and management on 'ad hoc' projects.
* Ability to work within tight deadlines and schedules.
* To display an alignment with company values including passion, integrity, honesty and respect.
* To perform miscellaneous job-related duties as assigned by the Head of SCM & Service.

Personal Attributes & Experience:

* Previous experience in a similar role within an administration function, preferably within the technology industry.
* SAP experience is preferred.
* Korean & English Language essential plus at least the local country language.
* Ability to communicate on all levels in a clear and concise manner both verbally and electronically.
* Educated to A-Level standard education or equivalent.
* Intermediate & Advanced 'Microsoft Office' skills to include Excel.
* Clean Driving License.

If you meet all of the requirements outlined above, please submit your CV and application to ASAP! The closing date for applications is Thursday 19th May. Please contact our Staines Office Angels branch if you require more information about the role. I look forward to hearing from you!

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Melanie Randall