Service Administrator - Glasgow

  • Location
    Glasgow, Glasgow City
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
    Temporary contract
  • Salary
  • OrganizationType

Is providing top level Customer Service a priority for you?

Can you multi-task within a busy environment?

If you would love to work for a company who has been voted the 5th best place to work in the UK please check out our new job below!

Office Angels are extremely excited to be supporting one of our fantastic clients based in Hillington to fill a new Customer Service Administrator role.

Candidates MUST be able to start ASAP. This is an office-based position and hours of work are Mon-Fri (9am-5pm). Assignment length is initially 12 weeks, but this could be extended. Rate of pay is £10 per hour.

The main purpose of this role is to answer incoming calls from customers and the survey team, making outbound calls to book in all types of insulation works. Working with team Supervisors to ensure works are planned efficiently and aim for a one call resolution whilst delivering excellent Customer Service.

Main Duties and Responsibilities:
* Deal with customer incoming customer enquiries, ensure correct information is provided, systems are updated, and all relevant persons are informed.
* Produce paperwork for Surveyors.
* Planning of all types of material installs to ensure departmental KPI's are met.
* Enter customer details quickly and accurately into database.
* Outbound telephone calls to book in all types of works, updating the corresponding system.
* Log customer issues and complaints ensure these are passed to correct person to deal and ensure follow up to close issue/complaint.
* Run reports through in house system and excel on a weekly, monthly and adhoc basis to meet business and client requirements.
* Collate information for Supervisors as required.
* Process and issue purchase order numbers.
* Booking of travel and accommodation for operatives and surveyors.
* Additional duties as the business requires.

If you are excited and ready for a new role to start ASAP please apply now.

This vacancy is being advertised on behalf of Office Angels who are operating as an employment agency. Office Angels are an equal opportunities employer.

Working as a temp is an ideal way of exploring different job roles and industries. It's also gives you control of your own work/life balance. Here are just some of the benefits you can expect when you become part of the Office Angels team:

* Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after
* Access to discount vouchers with many high street brands
* Eye care vouchers and money towards glasses should you require them for VDU purposes
* We can search for permanent work whilst you're in assignments and offer expert interview support and advice
* Weekly pay
* Pension scheme option (with employer contributions)
* 28 days paid annual leave (Based on a weekly accrual)
* Statutory Sick Pay in the unfortunate event you find yourself under the weather
* Access to our assistance programme that provides free, confidential and independent advice on a range of issues including grief, stress and legal issues
* Should you wish to pursue a different career path, we have several sister businesses which cover almost every sector and specialism

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Dominique Daly