Senior Service Transition Manager

  • Location
    London, Greater London
  • Category
    IT and Telecoms - Project Manager
  • Contract Type
  • Salary
    £ 50000 - £ 55000 / Year
  • OrganizationType

Are you an expert Service Transition Manager?

Want to work for an incredibly well known and respected business?

Our client is offering competitive salary, fantastic benefits and the chance to be part of a great team!!

Due to the increasing growth of this widely renowned company, they are looking to add an additional Senior Service Transition Manager to their expanding team. With this role, you will be responsible for the planning and co-ordination of services to ensure that they are effectively implemented into service operation. A fantastic company to work for with a dynamic, collaborative and hardworking passion to drive results.

JOB TITLE: Senior Service Transition Manager


CONTRACT: Permanent


LOCATION: London / Peterborough, home working with occasional travel to either location

BENEFITS: 25 days AL, contribution pension scheme, remote/hybrid working, travel and expenses paid for client visits, bonus paid quarterly, etc.

CULTURE: Passionate, collaborative and innovative organisation with excellent team morale


  • To deliver a high quality and professional Transition service to external clients and internal operational teams, releasing managed services across the teams in a controlled manner.

  • Taking responsibility for ensuring that Transition execution is complete, adhering to agreed timescales, quality, scope and costs parameters, and that an appropriate level of governance is applied to maintain and manage work packages, risks, and issues.

  • Supporting the winning of new business by contribute to sales engagements.

  • Take the lead on the delivery of large complex Transitions to the company's delivery standards.

  • Acts as a mentor for the Transition team; providing support, assistance and guidance for less experienced co-workers.

  • Identifies and contributes regularly to team improvement and evolution initiates.

  • Provide effective and efficient handover from the Service Design phase, ensuring all appropriate work packages are incorporated into the Transition plan.

  • Deliver all Service Transition Projects in line with the company's best practice methodology (managing risk, providing governance, quality assurance, issue resolution, reporting), where the successful implementation of the new service is the primary goal.

  • Provide effective communication to all stakeholders (internal and external) through the lifecycle of the transition.

  • To interface with incumbent suppliers exiting the customer or current internal support teams to gain agreement on planning, timelines and expectation of deliverables

  • Ensure strict commercial change control to manage deviations from baselined Service Design and/or contract.

  • Manage the expenditure within the Service Transition, ensuring all costs and times are recorded and invoiced accordingly.

  • Ensure products are delivered within the Service Transition on time and meet the required level of quality.

  • Ensure accurate contract entry and configuration on each Service Transition.

  • Review the outcomes of the Service Transition Project to determine any corrective actions that could be taken to improve future delivery in terms of cost, quality and customer satisfaction.

  • Provide a period of early life support and escalation during the service infancy period.

  • Provide an effective handover gate to Service Operations and Service Management Delivery.

  • Ensure appropriate Lessons are captured, raised, and actioned where possible whenever relevant.

  • Fulfil peer review requests for the transition team, particularly in the case of larger, complex and/or more challenging transitions.

  • To take the lead on a service line and complete the associated vertical alignment tasks, for example: creation and maintenance of the onboarding processes for it.

  • Supporting Sales

  • Use Transition experience, commercial awareness, and an understanding of the company's business to provide an effective and responsive service to support the sales teams when responding to sales opportunities.

  • Deliver Service Transition briefings and presentations as required both internally and externally.

  • Mentoring

  • Provide coaching and mentoring to team members to improve their performance, assist with development and provide support, particularity when team members are engaged in larger and more complex transitions.


  • ITIL v4 Foundation /Prince 2 Foundation & Practitioner / ITIL Service Transition, desirable but not essential

  • Excellent management, interpersonal and communication skills

  • Solid understanding of procurement management including contracting, and the management of third parties.

  • Solid understanding of all of the Service Delivery departmental operations, systems, processes and structure.

  • Advanced Microsoft Office application knowledge - Word, Excel, Outlook, Visio.

  • Excellent knowledge of project management methods and their practical application, including but not limited to PRINCE2.

  • Experience of running a variety of large and complex projects or Managed Service Transitions.

  • A demonstrable track record of success with managing multiple projects or Transitions autonomously.

  • Commercial experience in the management of Transitions to budgetary constraints and where effective commercial change control has been incorporated.

  • A demonstrable track record of leading and developing teams and individuals within their responsibility.

  • Skilled at building strong relationships with internal and external stakeholders to respond effectively to business opportunities.

  • Experience of identifying and implementing process / governance improvements.

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To speak to a recruitment expert please contact Rebecca Barrett