Senior Renewals Relationship Manager - MUST HAVE EXP

We are recruiting for this role during this challenging time however our client is able to adhere to all policies related to Covid 19 to ensure the well-being of all their employees


I work remotely so if you have any questions please email me on michelle.jackson@office-angels.com and a telephone number and I will call you, however please also apply for the role as due to the amount of applications we are receiving applications are checked before the email box and I wouldn't want you to miss out


We're looking for talented and ambitious experienced proactive Senior Renewals Relationship Manager to work as a more experienced member of the Renewals Channel and within the wider Sales Team, having experience in this role is essential as the interview is based around your experience within the current market


As the experienced Senior Renewals Relationship Manager we are looking for a forward thinking experienced individual to join our rapidly growing business based in Nottingham as part of a very established experienced team with free parking working Monday - Friday office hours in brand new bespoke office where the client can offer flexibility of working from home two days a week and in the office for 3 days a week although due to circumstances you would be working from home full time for the next 6 months and this position comes with uncapped earning potential and an opportunity for development


As the Senior Renewals Relationship Manager some of your duties are listed below


Accountability for overall performance and pipeline for your TPI's covering all aspects of the Renewal processManage and coordinate the renewal teams Account Plan with TPI's to understand and give visibility of their routes to market, potential value and actions to progress value/volume


Understand challenges and blockers to sales and ensure these are logged, collated and communicated with a solution to line manager and wider business


Adhere to agreed service level agreements for the pricing and servicing of TPI contracts


Use your knowledge of the TPI Market to improve our share


Identify and understand TPI needs and work with key stakeholders to make things happen


Be the "go to person" for all TPI enquiries covering the Renewal journey - objections, billing issues, servicing queries, commission statements and consumption reports, new propositions etc


Gain an in-depth knowledge in to your TPI's, their wants and needs and how we can work together better


To constantly hit profit and margin targets through TPI Renewal that sit within your TPI caseload having responsibility to drive sales through weekly contact with your TPI's collating feedback to aid future improvements


To deliver excellent customer service through strong relationships with Yu Energy Brokers, understanding their needs and working with them to remove blockers and achieve targets


Price TPI tenders selectively, where required to win larger business


Negotiating >1 Gig/Large contracts with Management team to get contracts agreed and signed


Working closely with TPI's on objections, rejections and credit control etc


Performance manage all TPI's with an expectancy of growth


Weekly conference calls with your top TPI's to manage their performance and track tenders, renewals


Working with TPI's to help reduce any outstanding debt for their Customer's


Understanding renewal timeline and sales process from customer, partner, and Yu Energy point of view.


Building professional relationships with TPIs and stakeholders across the Business to gain win/win relationship.


Lead, own incentives to create more business through allocated TPI's


Create Wishlist for TPI caseload obtaining information on competitor offers etc


F2F contact off site with TPI's where necessary to support strategy


Ability to run own desk but support the less senior members of the Renewal team with query resolution without being micro managed


Work with allocated support providing timely tenders with sufficient information


Providing key Management Info to your line manager, consolidate for the team (including pipeline, quote performance and improvement plans)


roactively engaging partners in strategic discussions well in advance of large renewals


Meeting and exceeding all renewal sales KPI's


Accurately forecasting renewal sales and timing by maintaining good quality MI


Use your experience to articulate the renewal cycle


Building professional relationships with TPIs


ricing all tenders effetely and accurately



Once successful as the Senior Renewals Relationship Manager you will receive the following benefits


- 22 days annual leave (plus bank holidays)


- Training and development opportunities


- Employee perks and support


- Recognition and reward


- Early leave on your birthday


- Attendance bonus


- Plus many more



Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Michelle Jackson