Senior Programme Manager - Onboarding & Support

Partnering a global online retailer, we're on the hunt for a dynamic, organised self-starter to manage their delivery service provider relationships and ensure they are set up to succeed. This person will manage delivery service provider readiness through onboarding and training curricula and audit processes.

We're looking for someone who is customer obsessed, highly organised, works effectively with internal and external contacts, and enjoys the challenges of developing and improving processes in a dynamic organisation.



About the role:



  • You'll lead a team of onboarding coordinators, supporting new delivery service providers during their onboarding process

  • Provide best in class support for delivery service providers with scalable tracking process

  • Partner with cross functional stakeholders to drive a culture of professional service

  • Continuously improve the delivery service onboarding and training process

  • Provide reports to leaders of onboarding proficiency weekly/monthly

  • Implement standard work across teams to drive efficient and high quality execution and delivery



About you:



  • You will have exceptional written and verbal communication skills, superior attention to detail, and the ability to prioritise in a fast-paced environment.

  • 5+ years of experience in Logistics/Supply Chain program and/or Account Management

  • BA/BS degree

  • Exceptional organisation skills and ability to organize and manage multiple tasks simultaneously

  • Strong oral and written communication skills, as well as ability to think clearly, analyse quantitatively and problem-solve

  • Sound business judgment, proven ability to influence others, and strong analytical thinking skills

  • Experience leading and interacting with cross-functional teams

  • Strong executive presentation skills

  • Proficient with Microsoft Office

  • Proven record of delivering multi programs on time

  • Strategic entrepreneurial thinking




Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.


Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - www.officeangels.com.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://www.office-angels.com/candidate-privacy

To speak to a recruitment expert please contact Kimberley Wynne