Senior Customer Service Executive

Senior Customer Service Executive

Have you got experience managing teams??

Do you have extensive customer service experience and now looking to move into a leadership role??

Yes??!! Keep reading as this could be for you!!

Guildford -Parking on site or walking distance from train station

£26,000 PLUS: HYBRID WORKING (2 days in the office) 25 days holiday (plus Bank Holidays), Pension scheme, company events, discounts on products, month team outings, Summer Hours & SO MUCH MORE!!

A brand new opportunity has opened up for a highly experienced customer service professional who has previous experience leading a team or looking to take their next step into a leadership role!

You will be joining a very successful and established ecommerce business in the heart of Guildford who pride themselves on their outstanding customer service!

Sounds Interesting?? What will my responsibilities be??..

• Support the team in resolving customer issues and enquiries across various communication platforms, including phone, email, and onsite chat, particularly during peak periods.


• Monitor team performance, report key performance indicators (KPIs) to the Customer Success Manager, and proactively suggest improvements to meet targets.


• Develop weekly shift rotas, assign responsibilities, and ensure the team works within the agreed framework. Take ownership of administrative tasks, including Trustpilot reviews, courier claims, fraud monitoring, and order placement.


• Collaborate with the Customer Success Manager to ensure the team is informed about business updates and maintains knowledge of daily activities the company's website.


• Assist in managing ad hoc events.

Experience and Skills:

• Minimum of 2 years of experience working within a customer service teams


• Strong computer skills with knowledge of Microsoft Office.


• Excellent communication skills and ability to manage communication at all levels.


• Ability to lead a team in a professional manner.


• Quick learner with the ability to think fast on feet.


• Numerate, accurate, and detail-oriented.

If you are ready to take on this challenging and rewarding role then apply now!

To apply for the position or enquire further, click on the "apply" button or contact Annie at annie for more information.

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